• Patient Services Representative- Metropolitan Ear,…

    UPMC (Bethel Park, PA)


    Metropolitan Ear, Nose, and Throat-UPMC is seeking a professional, detail-oriented Patient Services Representative to join our team. This position plays a key role in delivering exceptional front-line service by greeting patients, scheduling appointments, verifying insurance, and ensuring smooth patient flow through the office. The ideal candidate will demonstrate strong communication skills, a commitment to patient satisfaction, and the ability to multitask in a fast-paced clinical environment. This is a full-time position with variable shifts Monday through Friday, between 7:00 AM and 4:00 PM, and requires up to 20% travel to satellite locations as needed. Join a dynamic healthcare team dedicated to excellence in patient care and service.

    Responsibilities:

    + Help patients navigate the healthcare system by providing clear and understandable instructions. Provides follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care.

    + Assist with administrative duties in the office including but not limited to scanning of medical records and faxing

    + Guide patient through use of self-arrival technology or check-in patient at desk depending on patient preference

    + Schedule or connect patient to resources to schedule for ancillary services at checkout

    + Understands the principles of service recovery and is both empowered and responsible for taking appropriate action to recover from service that does not meet the expectation of the UPMC Experience.

    + Assist patients in education of financial responsibility and connect them to advocacy resources as needed

    + Obtain signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations

    + Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries

    + Promote MyUPMC patient portal and assist patients in registration when applicable

    + Collect copayments and any other applicable patient payments at the point of service

    + Provide a warm greeting for all patients

    + Register patients in Biometrics (fingerprint recognition) program and explain benefits

    + Confirm and/or update patient registration information at checkout

    + Appropriately distribute / triage phone calls to other areas and / or clinical providers

    + Schedule follow-up appointments within the practice at checkout

    + Completion of high school graduate or equivalent is required.

    + Experience with personal computer based applications, other various office equipment and proficient typing skills are preferred.

    + Two years of experience in a medical / billing / fiscal or customer service function is preferred.

    + Knowledge of medical terminology is preferred.Prior experience with Medipac, Epic, or other health records systems is preferred.Licensure, Certifications, and Clearances:

    + Act 31 Child Abuse Reporting with renewal

    + Act 33 with renewal

    + Act 34 with renewal

    + Act 73 FBI Clearance with renewal

     

    UPMC is an Equal Opportunity Employer/Disability/Veteran