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Job Description

Join a Team that's Shaping the Future of IT Support

At BAE Systems, we're passionate about delivering innovative IT solutions that enable our customers to achieve their missions. As a **Senior VOIP Telecomm Design Engineer** , you'll play a critical role in providing exceptional IT support to the customer. You'll be part of a dynamic team that values innovation, teamwork, and customer satisfaction. If you're a motivated and skilled IT professional looking for a new challenge, we encourage you to apply.

As a **Senior VOIP Telecomm Design Engineer** you'll beresponsible for the strategic design, implementation, and maintenance of an IT Enterprise voice communication systems, ensuring high-quality, reliable, and scalable Voice over IP (VoIP) infrastructure. This role requires expert-level knowledge of VoIP protocols, hardware, and software, and involves leading complex projects, collaborating with cross-functional teams, and serving as a technical subject matter expert to support and enhance the enterprise's voice and video communication solutions. Provides 24/7/365 remote operations of the ESD VOIP telecom systems. Provides remote initial contact support and first call resolution activities via telephone and digital communications VOIP telecom systems. Provides voice and digital initial contact support for all USACE IT related contacts

Duties:

+ Monitor system performance, identify potential problems, and implement solutions to ensure high availability and reliability of voice services.

+ Collaborate with other IT teams, such as network, security, and systems engineering, to ensure seamless integration and interoperability.

+ Evaluate and recommend new voice technologies, solutions, and vendors to meet evolving business needs.

+ Provide technical leadership, guidance, and support to other team members and end-users.

+ Manage user accounts, permissions, and phone configurations within the VoIP system.

+ Develop and implement policies and standards for the VoIP environment.

By joining our team, you'll have the opportunity to work on exciting projects, collaborate with a talented team, and make a significant impact on the customer's operations. You'll be expected to collaborate with cross-functional teams to resolve complex issues, implement best practices, and support disaster recovery planning. If you're a motivated and skilled IT professional looking for a new challenge, we encourage you to apply.

Location Requirement

The successful candidate must be located within 50 miles of Vicksburg, MS.

Required Education, Experience, & Skills

Required Education, Experience, & Skills

+ Bachelor's degree in Information Technology, Computer Science, Database Management, or a related field (or equivalent experience)

+ Certified VOIP Analyst (CVA) or equivalent

+ 10 years of experience in telecomm management and implementation, with at least 5 years focused on VOIP in large-scale enterprise IT environments

+ Active DoD Secret Clearance (must be current and transferable)

+ Strong proficiency in database technologies (e.g., SQL Server, PostgreSQL) and ITSM server management tools, with experience in proactive monitoring and patching

+ In-depth understanding of ITIL 4 practices, particularly for service operations and continual improvement

+ Excellent analytical skills for root cause analysis and optimization in high-stakes, regulated settings

+ U.S. Citizenship required due to federal contract obligations

+ **Behaviors that will help someone excel in this role** :

+ Applies extensive expertise, and has full knowledge of other related disciplines

+ Exercises considerable latitude in determining objectives and approaches to assignment

+ May function in a project leadership role

Preferred Education, Experience, & Skills

Preferred Education, Experience, & Skills

+ ServiceNow Certified System Administrator (CSA) and Certified Database Administrator (or equivalent, e.g., Oracle DBA, Microsoft Certified: Azure Database Administrator)

+ Experience supporting DoD or large federal customers, including database security hardening and ITSM integrations with enterprise systems

+ ITIL 4 Managing Professional (MP) certification or higher, with focus on service design and transition

+ Background in automation scripting (e.g., PowerShell, SQL scripts) for patch management and monitoring alerts

+ Master's degree in a relevant field or additional certifications (e.g., CompTIA Security for secure database administration)

+ ITIL Found V4 certification

Pay Information

Full-Time Salary Range: $120000 - $204000

Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.

Employee Benefits: At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20 hours per week are offered: health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics.

Senior VOIP Telecomm Design Engineer

118124BR

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