• LATAM - Emulator Desktop Engineer

    Insight Global (Woonsocket, RI)


    Job Description

    We are seeking a skilled Emulator Support Specialist to provide technical expertise and support across a range of client emulation technologies and environments. The ideal candidate will have hands-on experience implementing and troubleshooting emulator products in both physical and virtual desktop infrastructures, including Citrix and Windows Server environments with BOT automation. Key responsibilities include:

     

    Provide technical support for emulator-related issues, including installation and uninstallation

     

    Diagnose and resolve connectivity problems using trace tools and Wireshark

     

    Support automation troubleshooting post-migration across emulator platforms

    Maintain and enhance automation using:

    .NET Framework with Visual Studio and EHLLAPI APIs

     

    VBA Macros, Rumba Scripts, and HotSpots

    Compensation:

    $10/hr to $16/hr

     

    Exact compensation may vary based on several factors, including skills, experience, and education.

     

    Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401K retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

     

    We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

     

    Skills and Requirements

     

    Experience with Rumba, Reflection, and IBM Personal Communication

     

    Proficiency in EML scripts, EHLLAPI APIs, TTO file transfers, and VBA macros

     

    Familiarity with migrating automation tools between emulators (e.g., Extra to Reflection, IBM PCOMM to Reflection)

     

    Understanding of profile redirection in virtual and Citrix environments

     

    Ability to support both 32-bit and 64-bit Office automation