• EUSS Analyst 1

    Insight Global (Tuckahoe, VA)


    Job Description

    The EUSS Analyst I is the first point of contact for internal and external end users across the enterprise who need technical assistance. Under direct supervision, the EUSS Analyst provides end user support and basic Tier 1 troubleshooting, solving issues via phone and email and escalating issues as needed. This resource will be responsible for intakes via phone or email averaging about 70-100 tickets per week and 40-50 calls per week. They will also be responsible for managing company-issued loaner equipment such as cell phones or computers. The ability to set up equipment for onboarding users may be required. A successful candidate will have exceptional customer service skills and the ability to be inquisitive in order to streamline escalation processes. This resource will work onsite in the Richmond, VA location 5-days onsite each week. The target pay-rate for this position is between $18-24/hr and is based on years of experience.

     

    We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

     

    Skills and Requirements

    - Basic proficiency in the following:

    - Common operating systems and applications (Windows, Microsoft, Office Suite, etc.)

     

    - Microsoft in either networking or computer environment

     

    - 6+ months of related experience working with a ticketing system (remedy, servicenow, jira, etc)

     

    - Basic troubleshooting skills

     

    - Great customer service skills - ITIL Certification