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As the region's dedicated experts in exceptional musculoskeletal care, our doctors and staff at Lakeshore Bone & Joint Institute have served the orthopedic needs of northwest Indiana since 1968. With state-of-the-art facilities, we are dedicated to delivering the exceptional, compassionate care patients need to keep moving and keep enjoying their life.

The primary function of the MRI Scheduling Specialist is to complete the pre-authorization and scheduling process for patients with imaging orders. The position will be responsible for the day-to-day operations of the MRI reception and waiting areas, providing greetings, and assisting patients and other visitors. Additional responsibilities include obtaining information, answering questions, and providing appropriate assistance or directions. The MRI Scheduling Specialist is expected to provide the highest level of service to patients, fellow employees, and outside sources through ensuring that insurance benefits and pre-certification is complete, accurate, timely, and fully documented.

Essential Functions:

+ Receives all MRI/Dexa scan orders and schedules patients accordingly

+ Prints/Views MRI schedule(s) daily

+ Checks general tidiness of the waiting room to ensure a pleasant environment for patients;

+ Pre-certify procedures to include but not limited to MRI services, and document all work in practice management system

+ Inform patients when their insurance has no out of network benefits

+ Meet deadlines as determined by date of procedure

+ Informs physicians and clinical staff of any prior authorization issues that arise

+ Asks patients to complete any paperwork that is needed at time of visit

+ Verifies with patients all demographics in computer system is correct

+ Maintains Signature Knee MRIs and enters patient information into the Biomet site

+ Verifies current insurance information and precertification approvals

+ Communicates with medical staff throughout the day to ensure patient flow is running smoothly

+ Informs patients in the waiting room and/or at check in if there will be a significant wait time

+ Assists patients in the changing room or MRI room as needed

+ Sends all Medicare paperwork to Radsource at the end of the day

+ Attends meetings as required

+ Participates in professional development activities

+ Maintains strictest confidentiality

+ Other duties as assigned

Skills:

+ Ability to analyze situations and solve problems at strategic and tactical levels

+ Practiced at organization and planning

+ Employ Critical thinking and problem solving

+ Maintains composure and operates with emotional intelligence

+ Ethical reasoning and decision-making

+ Strong attention to detail

+ Receptive and responsive to feedback

+ Excellent verbal and written communication skills

+ Time management, prioritization, and sense of urgency

General Requirements:

+ Must be at least 18 years of age

+ Must have reliable transportation

+ Proficiency in Microsoft Word, Excel, and Outlook

+ Digital literacy

Education: High school diploma, GED, or the equivalent. Post-Secondary education or certificate preferred

Experience: 1-2 Years Experience in Pre-Authorization and Verification or MRI Scheduling Preferred

Physical Requirements:

While performing the duties of this job, the employee may be required to sit and/or stand for prolonged periods, work longer than eight (8) hour shifts, and to work both day/evening shifts. Work may hand dexterity as well as the need to reach, climb, balance, stoop, kneel, crouch, talk, and hear. The employee must occasionally lift and/or move up to 50 lbs. While performing the responsibilities of the job, the employee is required to talk and hear. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to focus. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions of the job.

Environmental/Working Conditions:

Work is performed in an office environment. Involves frequent personal and telephone contact with patients and with testing sites and surgery departments. Work may be stressful at times. Interaction with others is constant and interruptive. Contact involves dealing with injured sick people.

Compliance:

All employees have a responsibility to comply with our organization’s policies and procedures, adhere to our Code of Conduct, complete required compliance training modules, and report any observations of non-compliance.

EEO Statement:

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.