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Company description

Profitero+ is the leading digital commerce company, trusted by more than 4,000 brands worldwide. We help brands break down silos and turn data into decisive action through intelligence-driven, end-to-end solutions that unify media, content, operations and strategy. Powered by advanced AI, robust digital shelf analytics across 1,400+ retailers in 70 countries and unmatched expertise from digital commerce specialists in 15 global hubs, our integrated solutions help brands accelerate profitable growth. Learn more at profitero.com

Overview

We are looking to hire an Associate Account Manager on our Customer Success team to help manage our growing portfolio of clients. As an Associate Account Manager you will be responsible for supporting and developing our growing branded customer base. You will engage with a rapidly expanding portfolio of CPG brands, and you will be one of their trusted points of contact.

Responsibilities

+ Help our clients derive significant value from the Profitero tool, through deep understanding of how to leverage eCommerce data and expert knowledge of the application, leading to high satisfaction and uncontested renewals

+ Serve as the customer’s main point of contact (or secondary POC for larger accounts), being able to respond to immediate questions or pull in SME’s to solve more complex topics

+ Become a trusted advisor to clients, sharing thought leadership and best practices highlighting optimal ways of utilizing our data and platform

+ Own day-to-day account activities, such as responding to client emails and ad-hoc requests, ensuring data accuracy, submitting support tickets, training users, preparing meeting materials (i.e., bi-weekly touchpoints and QPR decks), etc.

+ Support day-to-day activities of Account Managers and/or Senior Account Managers on larger, enterprise sized accounts

+ Support or own (depending on size of account) upsell and renewal process

+ As a product expert and client representative, you will provide feedback and guidance to our engineering team to inform the product roadmap and help make the tool more user-friendly and actionable

+ Use excellent communication, influence and collaboration skills to solve problems

Qualifications

+ 2-3 years of relevant account management/customer success experience with proven track record of high client satisfaction

+ Experience with supporting a SaaS based solution, ideally with an analytical focus, preferred

+ Strong analytical skills and ability to use data to help clients make informed decisions

+ Must demonstrate excellent communication (written and oral) and active listening skills

+ Outstanding organizational skills, attention to detail and ability to multitask to effectively prioritize and manage workflow

+ Strong interpersonal skills and experience working with remote team members

+ Strong competitive drive & goal driven – should have strong desire to exceed expectations

+ Self-starter and highly motivated; ability to quickly “think on your feet”

+ eCommerce, CPG, and/or supplier-side experience is a plus

Additional information

Our Publicis Groupe motto “Viva La Différence” means we’re better together, and we believe that our differences make us stronger. It means we honor and celebrate all identities, across all facets of intersectionality, and it underpins all that we do as an organization. We are focused on fostering belonging and creating equitable & inclusive experiences for all talent.

Publicis Groupe provides robust and inclusive benefit programs and policies to support the evolving and diverse needs of our talent and enable every person to grow and thrive. Our benefits package includes medical coverage, dental, vision, disability, 401K, as well as parental and family care leave, family forming assistance, tuition reimbursement, and flexible time off.

If you require accommodation or assistance with the application or onboarding process specifically, please contact [email protected] . All your information will be kept confidential according to EEO guidelines.

Compensation Range: $57,090 to $68,530 annually. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. Temporary roles may be eligible to participate in our freelancer/temporary employee medical plan through a third-party benefits administration system once certain criteria have been met. Temporary roles may also qualify for participation in our 401(k) plan after eligibility criteria have been met. For regular roles, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off. The Company anticipates the application deadline for this job posting will be 1/5/26.