• Advance Service Analyst

    MetLife (Cary, NC)


    Job Location: Must live within a commutable distance of the Cary NC Office

     

    Hybrid: Monday Tuesday Thursday in office

    How You’ll Help Us Build a Confident Future (Key Responsibilities)

    • Contribute annual planning by aligning service mix and budgets with business and management needs.

    • Monitor industry trends in application development and end-user services to identify improvement opportunities.

    • Maintain accurate service data and financial records to enforce governance and support transparency.

    • Ensure IT expenses align with enterprise service taxonomy standards and support financial clarity.

    • Perform service-level financial analysis to support business cases and strategic initiatives.

    • Communicate IT chargeback methodologies clearly and assist stakeholders with understanding and adoption.

    • Collaborate with Service Owners to support funding strategies and explore innovative TBM solutions.

    • Work with CFO partners to align budget allocations with GEM and support financial planning.

    • Support service delivery strategy development, including tiered offerings and value measurement.

    • Promote standardization and best practices across service management and delivery processes.

    • Assist with annual industry benchmarking and analyze cost drivers to identify optimization opportunities.

    • Help ensure service expenses qualify for tax reduction and support TBM tool adoption and education.

    What You Need to Succeed (Required Qualifications)

    • 5 plus years of experience in financial reporting within public or private sector

    • Strong background in accounting and financial reporting

    • Ability to communicate complex financial concepts clearly

    • Advanced Microsoft Suite skills particularly in Excel and PowerPoint

    • Proficiency in financial reporting systems

    • Experience supporting financial reporting and disclosure requirements

    • Knowledge & experience in TBM Taxonomy

    What Can Give You an Edge (Additional Skills)

    • Financial modeling experience

    • Microsoft suit skills (particularly Excel and PowerPoint)

    • Apptio Platform experience

    • Exposure SAFe/Agile methodologies

    • BA/BS in Finance, Accounting, or related field preferred

    • Excellent interpersonal, analytical, and project management skills

    • Proven ability to meet deadlines consistently

    Equal Employment Opportunity/Disability/Veterans

    If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.

     

    MetLife maintains a drug-free workplace.