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Advance Service Analyst
- MetLife (Cary, NC)
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Job Location: Must live within a commutable distance of the Cary NC Office
Hybrid: Monday Tuesday Thursday in office
How You’ll Help Us Build a Confident Future (Key Responsibilities)
• Contribute annual planning by aligning service mix and budgets with business and management needs.
• Monitor industry trends in application development and end-user services to identify improvement opportunities.
• Maintain accurate service data and financial records to enforce governance and support transparency.
• Ensure IT expenses align with enterprise service taxonomy standards and support financial clarity.
• Perform service-level financial analysis to support business cases and strategic initiatives.
• Communicate IT chargeback methodologies clearly and assist stakeholders with understanding and adoption.
• Collaborate with Service Owners to support funding strategies and explore innovative TBM solutions.
• Work with CFO partners to align budget allocations with GEM and support financial planning.
• Support service delivery strategy development, including tiered offerings and value measurement.
• Promote standardization and best practices across service management and delivery processes.
• Assist with annual industry benchmarking and analyze cost drivers to identify optimization opportunities.
• Help ensure service expenses qualify for tax reduction and support TBM tool adoption and education.
What You Need to Succeed (Required Qualifications)
• 5 plus years of experience in financial reporting within public or private sector
• Strong background in accounting and financial reporting
• Ability to communicate complex financial concepts clearly
• Advanced Microsoft Suite skills particularly in Excel and PowerPoint
• Proficiency in financial reporting systems
• Experience supporting financial reporting and disclosure requirements
• Knowledge & experience in TBM Taxonomy
What Can Give You an Edge (Additional Skills)
• Financial modeling experience
• Microsoft suit skills (particularly Excel and PowerPoint)
• Apptio Platform experience
• Exposure SAFe/Agile methodologies
• BA/BS in Finance, Accounting, or related field preferred
• Excellent interpersonal, analytical, and project management skills
• Proven ability to meet deadlines consistently
Equal Employment Opportunity/Disability/Veterans
If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
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