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What You'll Do

We’re looking for a Solution Analyst II to join our Technology Operations team. In this role, you’ll assist informally leading the shift, ensuring the team is monitoring and supporting our infrastructure (network and mainframe) via software tools to meet business partners' goals. This team provides timely support and assistance of problem determination by quickly identifying, analyzing, and reporting on all relevant issues.

You’ll have the opportunity to:

+ Assist in ensuring daily operational work is handled in a timely and accurate manner. Provide feedback or ideas for success, as needed

+ Thorough investigation, documentation of issues, fix, collaboration with partners and all team members and leadership; appropriate documentation and critical issue, as needed

+ Be proficient in all forms of communication and keep tickets/tools/chats current and accurate

+ Follow through on outstanding and ongoing issues to help maintain a level of ‘ownership’ and quality of tickets/issues within TOC

+ Assist in driving strategic initiatives

+ Drive continuous improvement to improve service aligned to strategy

+ Collect, organize, analyze, and interpret data in multiple areas of expertise

+ Be a technical liaison between TOC and engineering teams in optimizing user experience for the tools used by the TOC

+ Be an Incident Coordinator, using ITSM methodologies

+ Model positive responses to change and work with team members to encourage this mentality

Who You Are

We are looking for someone with:

+ Associates or Bachelors degree (preference in a computer science, technology, engineering or math-related field)

+ 1+ years of technical experience

+ Basic knowledge of insurance and financial services products preferred

+ Advanced computer skills required

+ Advanced planning/organizational, problem-solving, analytical, decision-making and communication skills required

+ Excellent time management skills required

+ May be required to provide on-call support

+ Will be required to work some holidays

Keys to success in this position:

+ Analytical, time management, adaptability and develop knowledge to be able to problem solve in the gray

+ Build relationships and communicate and collaborate with all, while providing a productive and good experience to those encountered

+ Offer ideas on elimination, improvements, efficiencies, automation, change, risk reduction and increased success in work processes

+ Must be a quick learner, develop understanding of Cloud Technology and understand the technology and overall impact and implications of actions taken

Salary Range Information

Salary ranges below reflect targeted base salaries. Non-sales positions have the opportunity to participate in a bonus program. Sales positions are eligible for sales incentives, and in some instances a bonus plan, whereby total compensation may far exceed base salary depending on individual performance. Actual compensation for all roles will be based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer.

Salary Range (Non-Exempt expressed as hourly; Exempt expressed as yearly)

$67500 - $121200 / year

Time Off Program

Flexible Time Off (FTO) is provided to salaried (exempt) employees and provides the opportunity to take time away from the office with pay for vacation, personal or short-term illness. Employees don’t accrue a bank of time off under FTO and there is no set number of days provided.

Pension Eligible

Yes

Work Environments

This role offers in-office, hybrid (blending at least three office days in a typical workweek). You’ll work with your leader to figure out which option may align best based on several factors.

Work Authorization/Sponsorship

At this time, we're not considering candidates that need any type of immigration sponsorship (additional work authorization or permanent work authorization) now or in the future to work in the United States. This includes, but IS NOT LIMITED TO: F1-OPT, F1-CPT, H-1B, TN, L-1, J-1, etc. For additional information around work authorization needs please use the following links.

Nonimmigrant Workers (https://www.uscis.gov/working-in-the-united-states/temporary-nonimmigrant-workers) and Green Card for Employment-Based Immigrants (https://www.uscis.gov/green-card/green-card-eligibility/green-card-for-employment-based-immigrants)

Investment Code of Ethics

For Principal Global Investors positions, you’ll need to follow an Investment Code of Ethics related to personal and business conduct as well as personal trading activities for you and members of your household. These same requirements may also apply to other positions across the organization.

Experience Principal

While our expertise spans the globe, we're bound by one common purpose: to foster a world where financial security is accessible to all. And our success depends on the unique experiences, backgrounds, and talents of our employees – individually and all of us together. Explore our core values (https://www.principal.com/about-us/careers#core-values) , benefits (https://www.principal.com/about-us/careers#benefits) and why we’re an exceptional place (https://www.principal.com/about-us/careers#reputation) to grow your career.

Principal is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Posting Window

We will accept applications for 3 full days following the Original Posting Date, after which the posting may remain open or be removed based upon applications received. If we choose to post the job again, we will accept additional applications for at least 1 full day following the Most Recently Posted Date. Please submit applications in a timely manner as there is no guarantee the posting will be available beyond the applicable deadline.

Original Posting Date

10/21/2025

Most Recently Posted Date

11/3/2025