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_A rare opportunity to join theCity Winery team as we reimagine the future of live music and hospitality._ City Winery to deliver the

highest end combined culinary and cultural experience to our customers who are

passionate in sharing wine, music, and culinary arts. We are a unique facility,

combining a fully functioning winery with intimate concerts, food & wine

classes, private events in a variety of configurations, and fine dining. We

have created a compelling mix for our sophisticated clientele of foodies, and

active cultural patrons—bringing the wine country experience to the middle of a

large city.

Position Summary

The Retail Wine

Associate is responsible for providing exceptional guest service experiences to

all clientele that have interactions with City Winery and drives retail

sales. This individual serves as a point of contact at the Retail Wine Counter

for purposes of general guest service, retail sales, wine club sales, winery

tours, and City Winery merchandise sales.

Overview of Responsibilities

●

Manage all correspondence with guests via phone and

email in relation to retail wine and merchandise sales

●

Assist guests with retail wine and merchandise

selection

●

Drive Wine Club member sign-ups and manage after sales

service, including updating Resy, master wine club spreadsheet, and monthly

member pick up

●

Drive retail wine sales by offering weekly onsite

tastings

●

Help educate front of house staff on retail wine and

merchandise

●

Have a proficient understanding of our POS and

inventory software (Toast, Houseager, Beveager), and ensure that the retail

screen is accurate and current

●

Coordinate with Retail Wine Director on all seasonal

wine and merchandise promotions

●

Oversee organization, layout and inventory of the

onsite retail shelves

●

Always maintain organized and presentable sales

floor

●

Conduct building and winery tours for interested

guests

• All other

reasonably assigned duties, tasks, projects, implementations, as per business

need

Minimum Qualifications

• Minimum

1-year prior experience in a retail wine setting, or customer service role in a

hospitality setting

• Understanding

of the major wine varietals, tasting notes, wine service and wine production

• Exceptional

hospitality and guest service skills

• Polished

presentation

• Proficient

typing and computer skills

• Aptitude in

resolving issues with a customer-focused orientation

• Effective

communication skills both written and verbal

• Ability to

work both independently and in a team environment

• Ability to

work a flexible schedule including days, nights, weekends, and holidays

• Must be

fluently literate in English including ability to read, write, and communicate,

conduct business related mathematics and analyze data

• Must be able

to sit for extended periods of time; stand and walk regularly; occasionally

lifting and carrying up to 50 lbs. when needed

About Us

Wine, food, and

live entertainment collide at City Winery to create a dynamic and incredibly

unique workplace. Since 2008, City Winery has been turning heads across the

nation with amazing live performances, delectable cuisine, and award winning,

locally produced wines. But there's more to us than that we're a haven for community and creativity, a

place where the philosophy of hospitality is more than just a buzzword, but a

way of life. City Winery, founded by music industry veteran & visionary

Michael Dorf, has established itself as a one-of-a-kind brand providing

unforgettable experiences for guests. From world class music venues to

sustainably produced wines with ratings of 90+ points, City Winery offers a

range of topnotch events & experiences.

We are an equalopportunity employer and value diversity at City Winery. We do not discriminateon the basis of race, religion, color, national origin, gender, sexualorientation, age, marital status, veteran status, or disability status.Additionally, City Winery participates in the E-Verify Program in certainlocations, as required by law.