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Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

This job is a member of the Information Technology Team within the Information Technology Division.

The role is expected to perform Active directory, Entra ID administration, maintenance, and automation, as well as provide ongoing support to enterprise customers.

What you'll do

+ Collaborates with leaders, business analysts, project managers, IT architects, technical leads and other developers, along with internal customers, to understand requirements and develop needs according to business requirements.

+ Maintains knowledge of Microsoft security certification, authentication, authorization, IP security setup, and endpoint configuration

+ Supports deployments and configuration changes to production and non-production systems, following established procedures.

+ Presents architecture and design to necessary stakeholders, as required.

+ Provides on-call Active Directory support and troubleshoots AD issues.

+ Resolve replication failures, trust issues, and authentication problems.

+ Support GPOs, DNS, LDAP, and DFS in multi-domain/multi-site environments.

+ Administers and supports production configurations, policies and troubleshoot authentication and authorization issues, including service vulnerability mitigation Disaster Recovery planning/ testing.

+ Works on automation and containerization of the products

+ Maintains process and engineering documentation.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

+ Bachelor's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training

+ 5 years of technology experience, with a focus on information security technology development, support, and administration

Preferred Qualifications- Education & Prior Job Experience

+ Master's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training

+ 10+ years of technology experience, with a focus on information security technology development, support, and administration

Skills, Licenses & Certifications

+ Hands on experience with Microsoft Active Directory, Entra ID, Azure Active Directory Connect, and Office 365.

+ Extensive knowledge and experience in all facets of AD and Azure, Entra ID related tasks and activities, including automation workflows.

+ Enforce Tier-0 security boundaries and Zero Trust principles.

+ Manage privileged access and identity protection.

+ General knowledge of OData REST API, Microsoft Graph REST API and JSON batching and workflow automation using tools like Directory Resource Administration.

+ Hands on experience with implementing Active directory, Entra ID security best practices.

+ Experience with engineering and troubleshooting Group policies, Microsoft Advanced Group Policy Management (AGPM)

+ Experience with server virtualization technologies (VMware or Microsoft Hyper-V).

+ Understanding of Microsoft online services and ability to assist with integration efforts.

+ Expertise in various security fields including access control, identity proofing, service principles, modern authentication protocols OIDC, SAML, Kerberos; MFA, Public Key Infrastructure, network and enterprise security architecture.

+ Use PowerShell, Azure CLI, and MS Graph for automation and system optimization.

+ Expert ability to work independently and manage one’s time.

+ Expert leadership and mentoring skills necessary to provide support to our customers.

+ Experience with detailed requirements gathering and documentation, writing approach documents, whitepapers, design documents, and runbooks required.

+ Verbal and written communication skills, problem solving skills, customer service and interpersonal skills required.

+ Expert knowledge of design techniques and principals involved in production of drawings and models are required.

+ Ability to work in a fast-changing environment and work under pressure.

+ Ability to multitask, leverage best practices, and resolve multifaceted issues with minimal direction.

+ Proficiency in Agile project management methodology.

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

+ Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.

+ Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.

+ Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.

+ 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.

+ Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

EQUAL EMPLOYMENT OPPORTUNITY/ AFFIRMATIVE ACTION POLICY

American Airlines maintains a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity and access for all persons, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a disabled veteran or other protected veteran, in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, the following employment decisions and practices: hiring; upgrading; promotions; demotions or transfers; layoffs; recalls; terminations; rates of pay or other forms of compensation; selection for training, including apprenticeship; and recruitment or recruitment advertising.