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Description We are seeking an experienced Operations Specialist to join our team in Atlanta, Georgia. This is a contract-to-permanent position offering the opportunity to contribute to customer-facing processes, data management, and compliance tasks. The ideal candidate will thrive in a hybrid work environment and demonstrate expertise in operational tools and systems.

Responsibilities:

• Engage with customers to address inquiries and ensure satisfaction while maintaining a detail-oriented demeanor.

• Perform accurate and efficient data entry to support operational processes.

• Collaborate with compliance teams to ensure adherence to regulatory standards.

• Utilize tools such as Excel, Word, HubSpot, and Canva for reporting, documentation, and creative tasks.

• Conduct data cleanup to maintain organized and reliable databases.

• Assist with invoice processing and reporting to senior leadership.

• Support operational management with administrative tasks and coordination efforts.

• Monitor and analyze operational metrics to identify areas for improvement.

• Work in a hybrid schedule, with onsite presence on Wednesdays and Thursdays as needed.

• Provide critical analysis and insights to enhance overall operational efficiency. Requirements • Proven experience in customer-facing roles, demonstrating strong communication skills.

• Proficiency in Microsoft Excel, Word, and HubSpot, with the ability to learn new software quickly.

• Familiarity with compliance processes and regulatory requirements.

• Strong organizational skills and attention to detail for data entry and cleanup tasks.

• Knowledge of Canva for creating visual content is a plus.

• Experience working in hybrid work environments and adapting to flexible schedules.

• Ability to analyze operational metrics and provide actionable insights.

• Background in call center metrics, consumer banking, or lending industries is preferred. TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

• 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .