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Position Description

As Technical Support, you will provide technical solutions to our clients and field associates dealing with our KEY products. Your primary duties will include troubleshooting issues that may occur with PC systems, proprietary software, peripheral hardware, operating systems, networks, RFID and GPS technologies at client sites. You will have the opportunity to develop valuable problem resolution and customer service skills as you support a diverse customer base.

Training

Training will consist of hands-on technical skills labs and mentor based team shadowing while being a valued member of the team

Requirements

High school diploma or GED~^~Problem-solving skills~^~Customer Service Experience and\/or Professional verbal communication skills~^~Phone support and\/or technical support experience, a plus~^~Troubleshooting and PC skills, a plus~^~Technical documentation skills, a plus

Benefits

Our associates receive medical, dental, vision, and life insurance. We also offer company contributions to your HSA, 6% match on 401 (k), and a work\/life balance with paid time off. At our College Station facility, you can take advantage of our great training programs and facility amenities, including an onsite dining facility offering complimentary breakfast and lunch, a fitness center, and an onsite medical center. We also offer a wide variety of sports and social leagues to participate in after work, along with volunteering initiatives through our Associate Foundation.Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer.

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