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Who We Are:

Cecelia Health is a national virtual specialty medical practice serving people with chronic conditions across the care continuum. We expand access to care and provide personalized clinical support to help patients achieve sustained engagement and durable outcomes. Powered by digital tools and uniquely data-enabled, our integrated care approach addresses the whole person with proactive, coordinated support focused on clinical, behavioral, social, and emotional needs across cardiometabolic and related conditions. Following evidence-based guidelines and clinical best practices, our solution is scalable for health plans, providers, health systems, and life sciences.

What You'll Do:

The Desktop Engineer is responsible for delivering support to Cecelia Health’s 100% remote workforce. Primary duties for this role include managing ticket queues, deploying and imaging systems, and maintaining a secure environment. The Desktop Engineer works independently within a set of accountable tasks and is expected to determine when items require escalation to their lead or manager for resolution. This remote position is a great opportunity to grow your IT career!

Primary Responsibilities:

+ Manage and respond to IT Support tickets and requests for service

+ Onboard and offboard accounts in Azure Active Directory and Office 365

+ Image and deploy computers for new users

+ Troubleshoot and resolve issues in a timely and accurate manner

+ Provide a high level of customer service to internal and external customers

+ Order equipment and maintain inventory

+ Troubleshoot issues with software installations and operating systems

+ Manage lifecycle of hardware and operating system versions

+ Manage endpoint protection software.

+ Leverage cloud technologies to improve our customer and employee experiences

+ Work collaboratively with Desktop Engineering and Clinical Operations to respond to issues and facilitate onboarding in a timely manner.

+ Other duties as assigned

Requirements and Experience:

+ Minimum of 1 year of desktop support and/or help desk experience in a Windows environment

+ A+ certification and/or related Microsoft certifications are strongly preferred

+ Experience with Power Automate, Power Apps and MS Dynamics are strongly preferred

+ Strong knowledge of Azure Active Directory and Office 365

+ Working knowledge of DNS, DHCP, Intune, and PowerShell

+ A desire to serve others and deliver a high level of customer support

+ Demonstrated ability to work independently and within a team environment

+ Demonstrated ability to adapt to changing priorities

+ Excellent written and verbal communication skills, with the ability to effectively communicate at multiple levels within the organization

+ Solution oriented with a demonstrated passion and previous success working in technical customer support

+ Strong organizational skills with the ability to prioritize and multitask appropriately within a fast-paced changing environment

+ Be willing to work primarily west coast hours, regardless of location (8-5 PST)

+ Be willing to shift work hours to accommodate the needs of the business/PTO of team members to ensure adequate support coverage.

+ Needs to have the ability to securely store a small amount of equipment at your location as needed for deployment purposes.   (Laptops & docking stations only)

+ Must live in the continental United States only.

Cecelia Health does not discriminate in employment or applications for employment based on an applicant’s sex, race, color, religion, sexual orientation, national origin, ancestry, service in the armed forces of the United States, disability, or any other protected classification as outlined by Federal, State, or local laws.

Current job openings at Cecelia Health are listed on our careers page . We will never ask you to provide sensitive financial or personal information throughout the recruitment or interview process. Cecelia Health will never extend a job offer without interviewing candidates via phone/video.

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