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GENERAL SUMMARY:

The Project Specialist oversees vendor partner relationships and driving successful execution of merchandising and corporate initiatives. This role manages the end-to-end process for vendor engagement— define project scopes, finalize timelines, secure approvals, and ensure seamless execution in alignment with Family Dollar’s operational standards. This position plays a critical role in maintaining store-centric excellence by ensuring that all third-party merchandising services are delivered on time, within scope, and with minimal disruption to store operations and customer experience.

PRINCIPAL DUTIES & RESPONSIBILITIES:

+ Lead project planning and execution for merchandising initiatives using standardized project management methodologies and tools.

+ Develop and sustain strong relationships with merchandise suppliers and service providers, fostering accountability, transparency, and continuous improvement.

+ Collaborate with Category Managers and cross-functional teams (Store Operations, Marketing, Visual Merchandising, Purchasing, Transportation, etc.) to define and validate project scope, deliverables, and timelines.

+ Create and manage detailed project schedules, budgets, and resource plans; monitor progress and proactively address risks or delays ensuring on time completion.

+ Coordinate SOW approvals from all required stakeholders (GMM/VP, Category Manager, DVP Merchandise Initiatives, and Merchandise Supplier) prior to implementation.

+ Ensure operational readiness by confirming that all supporting materials (planograms, signage, fixtures, labels, etc.) are aligned with project timelines.

+ Track and report project performance, including hours worked, rebate volumes, completion rates, and issue resolution metrics; analyze data for continuous improvement opportunities.

+ Facilitate clear, consistent communication across departments—providing regular updates, executive summaries, and escalation support as needed.

+ Oversee invoice accuracy and payment processing, coordinating with internal billing and alerting stakeholders to outstanding payments or discrepancies.

+ Provide post-implementation support, ensuring adherence to project standards and managing ad-hoc initiatives as assigned.

+ Champion customer service excellence, ensuring all initiatives reflect Family Dollar’s store-centric values and operational integrity.

POSITION REQUIREMENTS:

+ Office work environment, 40+ work hours per week

+ Demonstrates a cheerful outlook towards working in a team environment:

+ Roll up their sleeves, when necessary, to get the job done.

+ Possesses an outlook that does not reflect a “That’s not part of my job” attitude when the need arises to assist with duties and responsibilities located outside of the assigned duties of the position.

+ Balances quality and thoroughness with the need for timeliness and speed.

+ Applies job knowledge effectively and demonstrates confidence in making routine decisions.

+ Organizes his/her work and prioritizes projects.

+ Seeking help from others when necessary.

+ Understands and responds to both routine and unfamiliar directions and requests.

+ Accurately establishes and maintains information with 100% accuracy.

+ Successfully meet and exceed customers’ expectations by delivering superior customer service.

+ Ability to work independently.

+ Ability to multi-task while maintaining focus and composure.

+ Ability to be flexible and work outside of the normal business hours as business necessity dictates.

MINIMUM REQUIREMENTS:

+ Education - B.A or B.S in business related field preferred or equivalent work history

+ Experience - 2-3 Years in Retail Stores or Merchandising

+ Computer Skills - Must be proficient in Microsoft Office Suite; SQL development skills, along with the ability to quickly learn new systems and business tools.

+ Job Related Skills - Proven history in priority setting and managing multiple tasks, strong written and communication skills, and a high attention to detail, strong work ethic, along with the ability to work in a fast-paced environment.

Full time

510 Volvo Parkway,Chesapeake,Virginia 23320

Merchant Services

Family Dollar