• Sr. Director, Technology Operations & Customer…

    First National Bank of Omaha (Omaha, NE)


    At FNBO, our employees are the heart of our story—and we’re committed to their success! Please see below the details of this career opportunity and how it fits into our organization’s success.

    Summary of the Job:

    The Senior Director, Operations and Customer Care is a strategic enterprise leader responsible for overseeing and modernizing operational and customer-facing functions across the bank. This role ensures scalable, resilient, and customer-centric delivery across Bank Branch Operations, Payment Operations, Item Processing, and Contact Center Technology. The leader drives modernization, operational excellence, and cross-functional alignment to support FNBO’s long-term technology and service goals.

    About This Role:

    Primary Responsibilities

    + Lead strategy and execution for Bank Branch Operations, Payment Operations, Item Processing, and Contact Center Technology.

    + Oversee business-aligned technologies across Banking, Partner, and Corporate Platforms.

    + Champion modernization initiatives and enterprise architecture alignment.

    + Lead the development and execution of a1–2-year enterprise application strategyfor assignedfunction.

    + Serve as the primary technology partner tocross functional technology and businessleadership, translating business needs into scalable, secure, and compliant technology solutions.

    + Oversee the application deliveryfor assigned function, ensuring performance, resiliency, and user-centric design.

    + Define and implementfunctionalstandards and bestpractices.

    + Drive the continuous improvement of skillsrequiredand competencies for the staff in assigned function.

    + Alignfunctionstrategy with enterprise architecture, security practices, and infrastructure to ensure integrated, scalable, and compliant technology solutions.

    + Supportplatform rationalization and legacy system retirement to reduce complexity, technical debt, and cost over time.

    + Manage technology investment planning and vendor relationships related toassigned functionand software delivery tooling.

    + Build and sustain a high-performing team that balances business acumen with technical depth.

    The Ideal Candidate for This Role:

    Qualifications

    + Bachelor’s orMaster’s degree in Computer Science, Information Systems,or related field / experience.

    + 7+ years of technology leadership experience.

    + Proventrack recordof leading enterprise-scalefunctionsand business-aligned technology strategies.

    + Deepexpertisein agile delivery, cross-functional collaboration, and vendor governance.

    + Strong ability to communicate complex technology strategies in clear, business-relevant terms to executives and stakeholders.

    Key Competencies

    + **Strategic Technology Leadership:** Aligns enterprisefunctionstrategies to long-term business goals.

    + **Operational Excellence and Risk Management:** Ensures resilient, secure, and efficient technology performance across systems.

    + **Business Partnership and Influence:** Collaborates effectively withleadersacross both business and enterprise functions.

    + **Innovation and Platform Modernization:** Identifiesand integrates emerging technologies that drive scale and value.

    + **Talent Development:** Builds and mentors high-performing teams; developsleadershipsuccessors.

    + **Vendor and Investment Governance:** Oversees investment decisions and vendor partnerships that advancefunctionalcapabilities.

     

    Candidates must possess unrestricted work authorization and not require future sponsorship.

    Compensation:

    Compensation range (base pay): $172,871.00-$293,881.00

     

    _This role may have a specific starting pay within this range._

     

    Final compensation offer to candidate may vary from posted hiring range based upon work experience, education, and/or skill level.

    Work Environment:

    It is anticipated that the incumbent in this role will work onsite at the posted location. Our onsite environment fosters innovation, mentorship, and a vibrant culture where ideas flow freely and relationships flourish. As part of our team, you'll experience the energy of our collaborative spaces designed to support your professional growth while working alongside talented colleagues who inspire excellence daily. Please note that work location is subject to change based on business needs.

    Benefits Overview:

    We offer a variety of benefits designed to keep you and your family physically and financially healthy. Not only do we offer a competitive salary and work-life balance, we offer benefits to match your needs:

     

    + Medical, Dental, Vision Insurance

    + 401k, With Matching Contributions

    + Time Off Programs

    + Health Savings Account (HSA)/Dependent Care

    + Employee Banking

    + Growth Opportunities

    + Tuition Assistance

    + Short-Term/Long-Term Disability Insurance

     

    Learn more about FNBO benefits here: https://www.fnbo.com/careers/benefits/ .

     

    For additional information regarding compensation and benefits, e-mail FNBO at [email protected] . To ensure you receive a response, include the number of this job (listed below) in the subject line of your message.

     

    Job number: R-20251550

    Equal Opportunity & Belonging:

    FNBO believes that the quality of our employee experience is at the heart of our customer experience. One key pillar of our intended employee experience is Belonging. Belonging means we are committed to fostering a workplace culture where employees of all backgrounds feel valued, recognized, and empowered to be their authentic selves—no matter their role or where they are in their journey.

     

    Learn more here. (https://www.fnbo.com/careers/belonging)

     

    FNBO is an equal opportunity employer for all employees and applicants and makes employment decisions without regard to status or identity.

     

    Click here (https://www.firstnational.com/common/communications/hr/assets/documents/hr/eeo\_poster.pdf) to download **'EEO is The Law' Self-Print Poster**

     

    Click here (https://www.firstnational.com/common/communications/hr/assets/documents/hr/eeo\_poster\_federal\_contractors.pdf) to download **'EEO is The Law' Supplement for Federal Contractors**

     

    Click here (https://www.firstnational.com/common/communications/hr/assets/documents/hr/eeo\_poster\_gina\_supplement.pdf) to download **'EEO is The Law' GINA Supplement**

    FNBO is an Equal** **Opportunity/Affirmative** **Action/Veterans/Disability** **Employer - Member FDIC

    **FNBO follows federal law regarding the use of marijuana** _(this applies to all non-California applicants)_

    Application Deadline:

    All our jobs will be posted for a minimum of 5 calendar days. Job postings may come down prior to 5 calendar days based on volume of applicants.