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Description

Introduction

Are you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family! Jump-start your career as a CRM Product Analyst today with HCA.

Benefits

HCA offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

+ Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.

+ Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.

+ Free counseling services and resources for emotional, physical and financial wellbeing

+ 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)

+ Employee Stock Purchase Plan with 10% off HCA Healthcare stock

+ Family support through fertility and family building benefits with Progyny and adoption assistance.

+ Referral services for child, elder and pet care, home and auto repair, event planning and more

+ Consumer discounts through Abenity and Consumer Discounts

+ Retirement readiness, rollover assistance services and preferred banking partnerships

+ Education assistance (tuition, student loan, certification support, dependent scholarships)

+ Colleague recognition program

+ Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)

+ Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits (https://careers.hcahealthcare.com/pages/employee-benefits-and-rewards)

_Note: Eligibility for benefits may vary by location._

Come join our team as a CRM Product Analyst. We care for our community! Just last year, HCA Healthcare and our colleagues donated $13.8 million dollars to charitable organizations. Apply Today!

Job Summary and Qualifications

This role will provide technical, operational and project support for Talemetry (CRM), Salesforce (ATS) and the HCA Careers website. You will partner with the Talent Attraction Technology team and other internal stakeholders to ensure the career website aligns with our digital content strategy. As the solutions analyst you will work independently to publish front-end website updates and collaborate with project teams on the implementation of larger-scale initiatives requiring backend integrations and product implementation. You will work with other key project team members to define requirements, design the functional solution, identify and escalate project issues, and ensure the talent attraction technology solution meets requirements.

This role must reside within an HCA market.

Major Responsibilities:

+ Act as a Product Analyst within CMS and CRM and project Integrations, including

+ requirements gathering, design, development, and testing

+ Participate in requirements validation and feasibility analysis with respect to CMS and CRM

+ Create high level and detailed design specification that will enable and help troubleshooting day to day build activities.

+ Assist the Vendor team in CRM Integration configuration/customization for different environments

+ Possess knowledge and experience with different phases of testing (user testing, quality testing, user acceptance testing).

+ You will utilize business intelligence reporting and website analytics tools to build out actionable insight dashboards, identify opportunities for more effective digital content strategies.

+ You will gather and analyze metrics such as application drop off rates, site bounce rates, average time spent on the site, number of unique visitors, and number of actions taken per visitor. You will then use these insights to make recommendations to changes in site content strategy, site design, etc.

+ You will ensure content, sites, and apps meet WCAG (web content accessibility guidelines) Level AA compliance and quality assurance standards

+ You will provide support for QA, UAT, and smoke tests for new implementations and enhancements

+ Work on assignments involving the use of various technologies both old and new.

+ Complete assignments on time.

+ Work as part of a team and work independently.

+ Able to establish and meet due dates

+ Provide after hours/on-call support as needed

+ Can resolve simple to complex production support issues

+ Actively participates in meetings

+ Able to build strong relationships within department and with other project team members

+ Looks for ways to improve how and what we develop and makes suggestions

+ Take ownership of responsibilities, working individually or with teams to accomplish goals.

+ Expected to multitask

+ You will work within an agile environment; Capable of accurately sizing efforts and meeting deadlines within sprints

Education & Experience:

+ Bachelor's degree Required

+ Select Degree Level - Preferred

+ 3+ years of experience in Recruiting or related role Required

+ Understanding of end-to-end Physician & Provider Recruitment processes Required

+ Spreadsheet/Excel power user Required

+ Ability to prioritize and work on multiple projects simultaneously and quickly Required

+ Proficiency with Technology tools (including, but not limited to Modern Hire, Salesforce, Talemetry, Ongig, LinkedIn or other sourcing tools) Preferred

+ Working knowledge in various ATS (Taleo, Infor, Salesforce)

+ Experience working with cross-functional teams, internal stakeholders and external vendors Preferred

Demonstrated critical thinking, presentation, and problem solving skills Human Resources Group empowers our people to grow and give purpose to the HCA Healthcare culture. We deliver our Human Resource model in three sectors: HR Business Partners, HR Shared Operations and HR Centers of Excellence. HR Business Partner teams are critical to the success of our HR delivery model. We drive performance to achieve successful results to better care for our patients, communities and each other.

HCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"The great hospitals will always put the patient and the patient's family first, and the really great institutions will provide care with warmth, compassion, and dignity for the individual."- Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our CRM Product Analyst opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. **Unlock the possibilities and apply today!**

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.