• Global Key Account Manager

    Arvato Bertelsmann (Las Vegas, NV)


    Join our dynamic team at Arvato as a Global Key Account Manager, where you’ll take full ownership of client operations, financial performance, and customer satisfaction. You’ll oversee end-to-end logistics processes—from order fulfillment to process improvement and new product launches—while acting as the primary liaison between clients and internal teams. This role requires a proactive, self-driven professional with strong communication skills to manage daily client interactions, drive commercial engagement, and lead contractual negotiations in a fast-paced, global environment. YOUR TASKS

     

    * Take end-to-end responsibility for operational and financial processes for assigned clients, including daily client engagement and negotiation. Proactively identify opportunities to strengthen relationships and drive commercial growth.

    * Initiate and deliver on order fulfillment, kitting and assembly, returns management, and multiple process improvement projects in both B2B and B2C environments.

    * Own full P&L accountability, demonstrating strong ownership and financial acumen.

    * Collaborate closely with finance and operations teams to ensure efficiency, profitability, and innovation.

    * Develop client presentations, participate in new product launches, and anticipate client needs through self-initiative and solution-oriented thinking.

    * Manage day-to-day client issues, reporting, and invoicing while maintaining clear communication across internal and external stakeholders.

    * Lead a client services delivery team to achieve service level agreements, operational efficiency, and quality targets.

    * Plan and execute logistics activities for upcoming launches, display builds, and distribution orders for both B2B and eCommerce B2C deliveries.

    * Oversee invoicing, global status reporting, QBR preparation and presentation, project management, and continuous process review, including support in contractual negotiations.

    YOUR PROFILE

    * B.A. or B.S. degree or equivalent work experience preferred

    * WMS knowledge in a distribution environment, SAP preferred

    * Minimum three years of Project or Account Management experience

    * Strong financial analysis skills

    * High proficiency with MS Office and strong PC skills

    * Proactive, self-motivated professional who demonstrates ownership, initiative, and exceptional communication skills to lead commercial discussions and negotiations with clients

    WE OFFER

    * Medical, Dental, Vision, Life Insurance, and Disability Pay.

    * 401(k) with company matching up to 6%.

    * Paid Time Off, including paid holidays.

    * Flexible Spending Accounts.

    * Voluntary benefits such as legal and financial assistance, pet insurance, and more.

    * Employee Assistance Program.

    * Ongoing employee development opportunities including tuition reimbursement, scholarships, and training.

    * Commuter benefits.

    * Employee engagement activities.

     

    EOE Protected Veterans/Disability