• Customer Service Associate 1st Shift

    Adecco US, Inc. (Springdale, AR)


    Adecco is currently assisting one of its top tech clients in their search for an **Customer Service** **Associate** working in **SPRINGDALE, AR 72762 (Onsite)**

     

    Pay Range:- $21/ Hour

     

    Shift availability: Mon-Fri 8am-5pm

    SUMMARY:

    The Customer Service Associate CSA has primary responsibility for managing the relationship between the carrier, customer and sales groups with respect to their assigned accounts. The CSA manages this relationship by becoming intimately familiar with the customer’s organization, product needs processes and procedures and partnering with the Sales team to provide the highest level of customer service to all accounts.

    FULL DESCRIPTION:

    Serves as the primary contact between Foods Supply Chain and the assigned external customers.

     

    Responsible for all aspects of the relationship including analyzing incoming emails and determining a prompt resolution. Establishes and maintains positive, effective relationships with key internal contacts; UTILIZES SEVERAL DISPATCH SYSTEMS (TES, LME, FOUR KITES, OTR) AND EXTERNAL SCHEDULING SYSTEMS (RETAILIX, RETAIL LINK, UNFI, ONE NETWORK, etc.) TO PROBLEM SOLVE FOR ALL BUSINESS UNITS; maintains knowledge of all internal Foods policies procedures and software applications; maintains knowledge of external customers organizational structure, procedures and all other pertinent information; utilizes available resources to identify the most cost effective solution to best service the needs of Foods and the customer; identifies and implements creative solutions to resolve issues which negatively impact any aspect of the delivery process, to positively represent Foods, their relationship with its customers and accurate delivery of products to external customers.

     

    **EXPERIENCE:** Customer service beyond call center required and dispatch experience in transportation/logistics is a plus. **COMPUTER SKILLS:** Proficient with MS Office applications required; majority of business is conducted via email up to and possibly exceeding 300 per day. COMMUNICATION SKILLS: Strong written oral and interpersonal skills; Conflict Management skills; Ability to multi-task; Positive attitude; Problem Solving skills; Negotiation skills.

    **EDUCATION:** Bachelor's degree or equivalent work experience in customer service or transportation/logistics.

    **Pay Details:** $21.00 per hour

     

    Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

     

    Equal Opportunity Employer/Veterans/Disabled

     

    Military connected talent encouraged to apply

     

    To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://uat.adecco.com/en-us/candidate-privacy

    The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

    + The California Fair Chance Act

    + Los Angeles City Fair Chance Ordinance

    + Los Angeles County Fair Chance Ordinance for Employers

    + San Francisco Fair Chance Ordinance

    **Massachusetts Candidates Only:** It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.