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**Type:** Contract

**Job Title:** Quality and Regulatory Services Associate

**Location:** Tewksbury, MA

_Candidates must be able to commute and work onsite in Tewksbury, MA_

**Pay Rate:** $19.93 - $24.67/hour

**Work Hours:** M-F 8am-5pm

**Education:** HS Diploma/GED or Associate's Degree minimum required

Overview:

CTG’s long-standing Fortune 500 client seeks a Quality and Regulatory Services Associate to provide front-line support for internal and external customers on quality and regulatory inquiries. This role serves as a liaison between customers and multiple internal departments while supporting QRS projects and processes.

Key Responsibilities:

+ Triage customer complaints and QRS emails; identify, assign, and escalate issues per guidelines

+ Collaborate with Quality, Regulatory, Sales, Business Operations, Scientific Support, and Customer Service teams to ensure customer satisfaction

+ Support cross-functional continuous improvement projects

Required Qualifications:

+ HS Diploma/GED or Associate’s Degree minimum

+ 2-4 years in a customer-facing role, preferably in manufacturing, medical device, or clinical industries

+ Knowledge of quality and regulatory practices

+ Strong Microsoft Office skills; ability to quickly learn new systems

+ Professional oral and written communication skills

Desired Skills:

+ Experience with reports/metrics, ETQ, SharePoint, Salesforce, PeopleSoft

+ Passion for innovation and continuous improvement

+ Multi-lingual abilities a plus

Soft Skills:

+ Ability to work under pressure with a positive attitude

+ Team player with excellent judgment and business acumen

+ Professional handling of sensitive information and customer interactions

To be considered for this opportunity, please apply directly through our website by clicking the link below or email your Word version resume and salary expectations to **[email protected]** .

About CTG

CTG, a Cegeka company, is at the forefront of digital transformation, providing IT and business solutions that accelerate project momentum and deliver desired value. Over nearly 60 years, we have earned a reputation as a faster and more reliable, results-driven partner. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG leverages the expertise of over 9,000 team members in 19 countries to provide innovative solutions. Together, we operate across the Americas, Europe, and India, working in close cooperation with over 3,000 clients in many of today's highest-growth industries. For more information, visit www.ctg.com .

Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people define our culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people, reflected by our recognition as a Great Place to Work Certified™ company across many of our global operations.

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes.