"Alerted.org

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

Position Summary: Coordinates all administrative functions through the virtual program. Arranges for efficient and orderly checking in/out of patients, registering patients in computer ensuring that accurate information is collected and patients are made aware of office policies. Triages all incoming telephone calls and routes to appropriate persons. Schedules all appointments through the virtual program. Provides referrals and maintains smooth operations of all front desk activities, if necessary.

Job Description:

Essential Role Responsibilities

1. Conduct regular clinician and staff meetings; record key information and decisions; put into place the plans decided.

2. Coordinate daily patient care activities of Clinicians

3. Coordinate and supervise the day to day operations of the practice

4. Coordinate daily staffing

5. Communicate practice needs, problems and concerns to the Vice President of Physician Network Development

6. Communicate and interface with Beverly Hospital Departments as well as Medical Director.

7. Ensure maximization of staff support of providers, minimizing overtime through flexible staffing

8. Ensure maximization of staff support of providers, minimizing overtime through flexible staffing.

9. Establish system for call-in sick time and call back times for patients

10. Establish office policies and procedures and develop overall practice protocols

11. Communicates and identifies problems and concerns of Vice President of Physician Network Development.

12. Coordinates daily functions of office.

13. Greets patients warmly and welcome them to practice.

14. Collects and updates into computer insurance and demographic information, makes photocopies of insurance card(s).

15. Has patients fill out patient information forms

16. Checks in patients by crossing them off master list, then placing chart and encounter form into clinician box.

17. Notifies patient of any delay.

18. Answers telephone within three rings, places caller on hold only after caller agrees they can wait, and always re-contacts call within two (2) minutes. Uses courteous and professional manner and identifies self to caller.

19. Answers and triages all calls. Takes clear, unambiguous messages, determines call-backs for clinicians and other office staff, obtains prescription refill information, triages emergency calls immediately. Transfers calls to appropriate extensions and directs calls appropriately.

20. Schedules all telephone requests for appointments

21. Puts phones on/off service, retrieves all messages from service and responds to all calls. Gives covering M.D. names to service

22. Post and balance out Day Sheet each day.

23. Prepare envelope with Encounter Forms for UPS pickup

24. Prepare deposit slip and make daily deposit

25. Help develop an annual budget

PATIENT CHECK-OUT FUNCTIONS

Review encounter forms for completion.

Collect co-payments and other payments and provide receipt

Schedule follow-up appointments and referral appointments, if necessary

**Education/Experience:** High School graduate. Computer experience. Good written and verbal communication skills, one-year experience in medical office management, knowledge of medical terminology

Certification/License: None

Pay Range:

$22.05 - $31.78

The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled