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At L.L.Bean, we believe the outdoors brings out the best in all of us. We are committed to fostering a culture of belonging and creating safe, inclusive spaces where everyone feels welcome—both here and Outside. We value individual differences and are dedicated to maintaining an inclusive work environment where everyone can bring the best of their experience and talents and truly thrive.

The ideal candidate will bring people leadership, vendor management, and facilities expertise to ensure our stores operate efficiently and reflect the high standards of the L.L.Bean brand. A high level of internal customer service is essential, as this role supports store teams and cross-functional partners in maintaining safe, clean, and operational retail environments.

Key Responsibilities

+ Oversee planned maintenance, repairs, and cleaning services across all domestic retail locations.

+ Manage vendor relationships and external contractors to support store facilities operations.

+ Administer the ServiceChannel work order system to ensure seamless workflow, timely invoicing, and effective communication with store teams and partners.

+ Provide exceptional internal customer service by responding promptly and professionally to store needs and ensuring minimal disruption to operations.

+ Support new store openings, including training store leaders and staff on facilities protocols and procedures.

+ Collaborate cross-functionally with Retail, Finance, and Design & Construction teams to foster a positive and productive work environment.

+ Represent L.L.Bean professionally with landlords, vendors, contractors, and other external stakeholders.

+ Monitor industry trends and recommend innovations or improvements in facility management practices.

+ Develop and manage annual maintenance and repair budgets; prepare monthly variance reports.

+ Adjust operational strategies in response to evolving business needs to meet budgetary and performance goals.

+ Evaluate and improve job design, team structure, and workflow processes for optimal efficiency.

People Management

+ Lead department personnel, including hiring, performance management, and development.

+ Set clear performance objectives and provide regular coaching and feedback.

+ Administer compensation recommendations and resolve personnel issues in alignment with company policies.

+ Communicate company policies, procedures, and initiatives effectively to the team.

Health & Safety Responsibilities

+ Promote a safe and healthy workplace by modeling safe behaviors and ensuring compliance with all safety policies.

+ Identify and mitigate risks to maintain a safe working environment for all employees.

Qualifications

+ Bachelor’s degree required.

+ 5–7 years of relevant facilities management experience.

+ Proven leadership and team management skills.

+ Strong communication and interpersonal abilities.

+ Excellent analytical and problem-solving capabilities.

+ Demonstrated success managing outsourced services and vendor relationships.

+ Budget development and financial management experience.

+ Highly organized with the ability to multitask and prioritize effectively.

+ Technical knowledge of building systems, including HVAC, plumbing, electrical, lighting, fire alarms, sprinklers, security systems, elevators, door hardware, pest control, custodial services, and waste removal.

+ Familiarity with OSHA regulations and compliance.

+ Ability to travel up to 25% to store locations.

+ Flexibility to work evenings, weekends, and holidays as needed.

* Applicants should include both a resume and a cover letter with their application.

If you care about the outdoors, joining L.L.Bean is a great way to feel good about what you do. Our benefits package makes a good thing even better, with programs and perks designed to support your health and financial goals. Plus, maintaining a healthy work-life balance and re-charging outside are all part of the plan.

If your experience looks a little different from what we've identified and you think you'd be great at this role, we'd love to learn more about you! At L.L.Bean, we believe the outdoors brings out the best in all of us. We strive to reflect this every day in our commitments to employees and partners and in our efforts to promote belonging.