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JOB** **PURPOSE:

The Concierge serves as the first point of contact for residents, families, guests, and vendors, providing exceptional customer service and administrative support. This role is vital in fostering a welcoming, safe, and responsive environment that enhances the quality of life for residents in an assisted living community.

KEY** **RESPONSIBILITIES:** **Greet** **residents,** **visitors,** **and** **staff** **warmly** **and** **professionally

1. Managefrontdeskoperationsincludingansweringphones,respondingtoinquiries,and directing calls appropriately

2. Monitorvisitoraccessandmaintainsecurityprotocols

3. Assistresidentswithrequestssuchastransportationscheduling, appointmentreminders, and general information

4. Coordinatewithotherdepartmentstoensuretimelyservicedelivery(e.g.,maintenance, housekeeping, dining)

5. Maintainaccuratelogsandrecords(e.g.,visitor sign-in,packagedeliveries,resident requests)

6. Supporteventcoordinationandcommunityprogrammingasneeded

7. Respondtoemergencysituationscalmlyandinaccordancewithfacilityprotocols

8. Upholdconfidentialityandrespectforresidentprivacyatall times.

MINIMUM** **EDUCATION** **REQUIRED:

High school diploma or equivalent required; associate degree preferred

MINIMUM** **EXPERIENCE** **REQUIRED:

Minimum 1 year of customer service or administrative experience, preferably in senior living, hospitality, or healthcare

MINIMUM** **LICENSURE/CERTIFICATION** **REQUIRED** **BY** **LAW:

N/A

KNOWLEDGE,** **SKILLS,** **ABILITIES:

+ CustomerFocus

+ Communication

+ Teamwork

+ ProblemSolving

+ Professionalism

+ Adaptability