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Job Description

One of our largest financial clients is looking for technical support analysts to join their on-site team in New York City. These candidates are being brought on for BAU work supporting on-site deskside support end-users. They will be tracking tickets in Service Now, performing PC refreshes, assisting new user set-ups and doing some manual work all for roughly 3500 end users. They will be responsible for Hardware and Software, Setting up new pcs. A/V break fix, Network printer breakfix, various other hardware and software break/fix, first line trouble shooting phone and network issues. They are looking for someone with strong customer service skills to bring value to the team.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

-Must be vaccinated

-5 years of technical support experience

-Knowledge of Win10 as well as familiarity with troubleshooting these Operating Systems

-Familiarity with hardware troubleshooting, network troubleshooting. Imaging computers.

-SCCM deployment experience