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Job Title: Order Management Specialist

Job Description

Join our team as an Order Management Specialist, where you will be responsible for accurately processing customer orders, including pricing, quantity, and delivery details. You will manage customer forecast information, prepare shipment details, and ensure timely arrivals. This role involves maintaining customer information, assisting with inquiries, and managing work instructions.

Responsibilities

+ Accurately process customer orders with attention to pricing, quantity, and delivery details.

+ Handle customer forecast information and review against current inventory.

+ Prepare shipment details and process Advanced Shipping Notices (ASN) as necessary.

+ Ensure shipments are correct and on schedule, advising customers of potential issues.

+ Collaborate with management for escalation when needed.

+ Maintain and update customer information in the system.

+ Assist with customer inquiries, complaints, and Requests for Quotation (RFQs).

+ Manage customer-specific work instructions.

+ Provide support across departments with a positive attitude.

Essential Skills

+ 1+ year of experience using ERP systems in a manufacturing or logistics environment.

+ 2+ years of experience in order processing.

+ Proficiency in Microsoft Office Suite, especially Excel.

Additional Skills & Qualifications

+ Experience with M2M or N4 ERP systems is preferred, but not required

+ Background in a manufacturing or production environment.

+ College education is preferred.

+ Strong customer service skills and ability to work under pressure.

+ Excellent multitasking and time management abilities.

+ Self-motivated, proactive, and able to work independently as well as part of a team.

Work Environment

This is a fully onsite position with work hours from 7:30am to 4:00pm.

Job Type & Location

This is a Contract to Hire position based out of Rockford, IL.

Pay and Benefits

The pay range for this position is $22.00 - $25.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Rockford,IL.

Application Deadline

This position is anticipated to close on Nov 24, 2025.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] (%[email protected]) for other accommodation options.