"Alerted.org

Responsibilities

+ The IS/IT Business Analyst is primarily responsible for acting as a liaison or account manager between the Sales and Customer Service departments and IT. You will gather business requirements, provide guidance and develop a good understanding of the processes and technologies being used within the departments you support and serve. You will partner with various resources within IT, within the business and external vendors to ensure the needs of the departments are being fully met and manage and maintain alignment meetings and prioritized lists of requested work. Finally, this role will need to be highly skilled in communication, presentation and critical thinking while possessing a Point of View regarding their areas of responsibility.

+ Strong working knowledge of Sales and Customer Service applications and processes that include Lead Management, CRM, Customer Loyalty and Digital mediums.

+ Demonstrated cross-functional experience working with Sales, Marketing and Customer Service organizations

+ Demonstrated ability to evolve and improve application/service offerings that align with company goals and deliver desired benefits. Familiar with SDLC methodologies

+ Experience in managing external Service Providers with success to achieve stated goals

Qualifications

+ Bachelor's degree required

+ Prior relevant experience required

+ Serve as key resource in the requirements gathering, design as well as testing phase.

+ Recognizes and identifies potential areas where existing processes, policies, and procedures require change, or where new ones need to be developed; especially regarding future business expansion.

+ Act as a subject matter expert of "as-is" and "to-be" business process for the Sales and Customer Service teams and assist with process definition, measurement and improvement

+ Creates appropriate documentation for new and existing reporting. Maintains team knowledge management repositories, process flows, and related artifacts.

+ Participates with the hardware vendor, software vendor, and other stakeholders to drive requirements into deliverables.

+ In compliance with the company's SDLC methodology, documents, designs, and tests software and software changes while working directly with developers and end user customers.

+ Validates proposed enhancements and evaluates available technology to support the requests.

+ Assist both 1 _st_ and 2 _nd_ line support teams with issue investigation when needed, while working to enhance their functional understanding of the system.

+ Manage Alignment Meetings and prioritized list of work/enhancement requests

+ Provide regular reports on project and operating status

+ Excellent verbal, written and presentation skills required

+ Excellent written, verbal, and interpersonal communication skills to successfully collaborate with team members across multiple divisions

+ Requires the ability to multi-task effectively meeting commitments and achieving goals through the encouragement, guidance and influencing of others.

+ Highly self-motivated and directed with keen attention to detail