• Guest Experience Shift Lead

    LEGOLAND (Milpitas, CA)


    What you'll bring to the team

    • Guest Experience Shift Lead – LEGOLAND® Discovery Center Milpitas 🧱🎡

    **Bring your leadership skills and your love of FUN to the ultimate indoor LEGO® playground!** 💛

     

    At **LEGOLAND® Discovery Center Milpitas** , we’re all about inspiring creativity, imagination, and smiles — brick by brick! 😄 As a **Guest Experience Shift Lead** , you’ll help guide our incredible team to deliver _unforgettable guest experiences_ while ensuring everything runs smoothly, safely, and full of energy.

     

    If you’re a natural motivator, love working with people, and thrive in a fast-paced, playful environment — this is your chance to **lead the fun** ! 🚀

    Qualifications & Experience

    • What You’ll Do

     

    As a **Guest Experience Shift Lead** , you’re the heartbeat of our attraction — keeping our guests happy, our team inspired, and our day running like clockwork! ⏰✨

     

    • Your Awesome Responsibilities:

    • **Lead the Team** – Motivate and guide your crew to deliver world-class service that’s _guest-obsessed_ and full of smiles.

    • **Keep Things Moving** – Delegate daily assignments, manage guest flow, and ensure every area of the attraction is operating safely and efficiently.

    • **Create WOW Moments** – Handle guest questions and issues with care, creativity, and a sprinkle of LEGO® magic.

    • **Coach & Develop** – Support team training, host development, and help everyone shine as customer service superstars.

    • **Safety First!** – Make sure health and safety policies are followed so everyone — guests and staff alike — stays safe while having fun.

    • **Lead by Example** – Jump in alongside your team in host positions when needed, showing how world-class service is done.

    • **Grow the Fun** – Help with projects, audits, and engagement activities that make our attraction and team even better!

    • What You Bring to the Team

    • A fun, positive, and energetic personality that shines in every interaction!

    • High school diploma or GED required.

    • At least 6 months of customer service, attractions, or hospitality experience preferred.

    • Experience leading or motivating others in a team environment.

    • Excellent communication and problem-solving skills.

    • A “can-do” attitude — ready to jump in, help out, and keep things running smoothly in a busy, exciting space!

    • Licenses & Certifications

     

    Ability to obtain any required certifications or licenses to perform your duties safely and effectively.

     

    • Health & Safety

     

    Safety is our top priority! You’ll help ensure all policies and procedures are followed to keep our guests, team, and attraction safe and happy.

     

    • Working Conditions

    • Must be available for flexible hours — mornings, evenings, weekends, and holidays.

    • Comfortable standing, walking, and moving around the attraction for most of your shift.

    • Work in a lively, colorful, and high-energy environment where no two days are the same!

    • Why You’ll Love Working Here

     

    At **LEGOLAND Discovery Center Milpitas** , we believe work should be full of **fun, creativity, and connection** . You’ll join an awesome team that’s passionate about making families smile and bringing imagination to life!

     

    • Competitive pay and growth opportunities

    • Fun, inclusive, and supportive work culture

    • Employee discounts and Merlin Entertainments perks

    • A chance to make a difference — one guest, one smile, one LEGO brick at a time 🧱❤️

     

    Ready to build your leadership journey?

     

    Apply today and help us create magical moments at LEGOLAND Discovery Center Milpitas! 🚀🎢🌈

    Benefits

    • **Benefits of Joining Merlin Entertainments!** 🎉

    • Excellent Health Care Options: Comprehensive medical, dental, and vision coverage.

    • Outstanding Paid Time Off (PTO): Enjoy well-deserved breaks to recharge!

    • Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions. 🎡

    • Recognition Programs and Rewards: Celebrate your achievements and hard work!

    • 401(k) Program: Save for the future with company matching contributions.

    • Tuition Reimbursement Programs: Get support for further education and career growth.

    • Numerous Learning and Advancement Opportunities: Grow your skills and advance your career with us!

     

    Ready to be a part of the magic? Apply today and start your adventure with Merlin Entertainments! 🌟✨

     

    Pay Range

     

    USD $21.50/Hr.

     

    Submit a Referral (https://careers-na-merlinentertainments.icims.com/jobs/10383/guest-experience-shift-lead/job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834381883)

     

    At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters!

     

    Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.

     

    **Location (Country-State-City)** _US-CA-Milpitas_

    **Job ID** _2025-10383_

    **Employment Type** _Full-Time_

    **Offer/Contract Type** _At Will (US Only)_

    **Location Name** _LEGOLAND Discovery Centre San Jose (Bay Area)_