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Purpose: Assists with the management of service operations within the dealership. Ensure customer satisfaction and maximize return on investment by optimizing service department processes. Maintains accurate and on-time reports and records relative to the service department’s operation. Provides exceptional customer services by answering inquiries about service work.

Responsibilities:

+ Assist Service Manager with overall daily operations of the Service Department

+ Provide service to customers by scheduling equipment repairs, communicating parts/labor costs and status of equipment in the shop

+ Involved with Service work order processes; creating repair segments, assigning technicians, reviewing for accuracy and submitting for approval if needed

+ Manages payment for service invoices, follows up with past due accounts, and assists with customer portal requests

+ Review team and Technician’s attendance and labor punches for accuracy and missing entries

+ Approve team and Technician’s timecards and monitors PTO requests

+ Provide customer service for service billing issues and accept JDF payments

+ Assist Service Manager with scheduling and prioritizing work

+ Service Department organization, tracking JD special tools, keeping warranty bins organized and ensure items are in the correct location

+ Tag incoming equipment on the lot and assist with DSI hauls requests for business needs and customers

+ Manage online inspection tracking

+ Ensure service vehicles and equipment have proper paperwork and are routinely scheduled for repairs including vehicles, forklifts, ect.

+ Regularly monitor and help manage Work in Progress (WIP), track Product Improvement Programs (PIPS)

+ Understand and fully promote seasonal specials

+ Understand and review monthly metric goals, work with Service Manager to meet goals

Qualifications

General Qualifications:

+ Ability to use standard desktop load applications such as Microsoft Office and internet functions

+ Experience leading and working cooperatively in a team environment

+ General understanding of mechanical/technical terms is preferred

+ Excellent and efficient communication skills

+ Experience analyzing and interpreting internal reports

+ Basic knowledge of accounting practices

+ Knowledge of office procedures

+ High School Diploma or equivalent experience ; Associate degree preferred

+ Valid driver’s license required

Physical Requirements: Some lifting (up to 50 lbs.). Long hours on computer. Prolonged periods of standing and/or sitting. Regular use of the telephone and e-mail for communication is essential. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities.

LandMark is an Equal Employment Opportunity Employer promoted to a diverse workforce.