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GENERAL SUMMARY:

The Product Owner (PO) is accountable for development and execution of the strategic vision for a defined set of programs and services, in close partnership with Clinical Leaders. They will be responsible for generating alignment on key business decisions impacting the product to ensure it supports organizational strategic and financial goals.

PRINCIPLE DUTIES AND RESPONSIBILITIES:

+ Drives identification of business capabilities needed to align with the product vision for a specific set of clinical programs and services.

+ Establishes program and service level KPIs, monitors ongoing performance, and identifies enhancements, when needed, to improve performance to goal.

+ Integrates insights from customer conversations, stakeholder feedback, and competitive research to identify product opportunities and differentiators.

+ Provides input on user experience and design by working with key stakeholders to test product features.

+ Communicates the product vision to stakeholders and advocates for funding as necessary to meet key strategic objectives.

+ Continuously evaluates programs and services within their portfolio to ensure it meets market needs, is positioned competitively, and is delivering the value expected.

+ Identifies and documents required enhancements and prioritizes appropriately, ensuring key stakeholders are aligned with timelines, releases, and backlog roadmap.

+ Creates and owns one to two (1-2) year product roadmaps for each of the programs and services within their product portfolio.

+ Determines scope, quantifies value, determines ROI, and develops business cases for any program or service enhancements to secure sign off from stakeholders.

+ Develops and maintains product backlogs, continuously evaluating prioritization of development work that drives outcomes related to strategic objectives of the programs and services in their portfolio.

+ Leads design and implementation of program and service enhancements, which may include development of new complimentary services.

EDUCATION/EXPERIENCE REQUIRED:

+ Bachelor’s degree in business, marketing, or related field required.

+ At least three (3) years of product management or product development for large and complex problems, preferably in managed care or health insurance with working knowledge of product and project management principles.

+ Experience with Care and Case management services and processes preferred. High level understanding of health insurance business functions (Sales, Effective communicator who is comfortable talking to a wide range of stakeholders from technical staff to executives to understand their needs and distill insights that drive product strategy and performance.

+ Experience with customer journey mapping development.

+ Experience working in an Agile Development environment.

+ High energy: strong leadership, analytical, project planning and staff motivation/coordination skills to enable efficient, timely task completion of deliverables that meet or exceed project expectations.

+ An excellent communicator and motivator.

+ Proficient technical and software skills.

+ Opportunity to work remote.

+ Must be able to define a clear product vision that aligns with business objectives.

+ Must have an understanding of the market, competition, and customer pain points.

+ Must be able to rally teams, build relationships, and effectively communicate and convey product vision.

+ Must be able to analyze data provided to make informed product decisions.

Additional Information

+ Organization: Populance

+ Department: Marketing and Branding

+ Henry Ford Health Location: Healthy Populations

+ Shift: Day Job

+ Union Code: Not Applicable

Additional Details

This posting represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described above.

Overview

Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services – from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford’s care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation’s most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus. Learn more at henryford.com/careers .

Benefits

The health and overall well-being of our team members is our priority. That’s why we offer support in the various components of our team’s well-being: physical, emotional, social, financial and spiritual. Our Total Rewards program includes competitive health plan options, with three consumer-driven health plans (CDHPs), a PPO plan and an HMO plan. Our team members enjoy a number of additional benefits, ranging from dental and eye care coverage to tuition assistance, family forming benefits, discounts to dozens of businesses and more. Employees classified as contingent status are not eligible for benefits.

Equal Employment Opportunity/Affirmative Action Employer

Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health is

committed to the hiring, advancement and fair treatment of all individuals without regard to

race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height,

weight, marital status, family status, gender identity, sexual orientation, and genetic information,

or any other protected status in accordance with applicable federal and state laws.