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Position Overview

Come work and play in the heart of the Adirondacks! We’re looking for an inspiring and driven General Manager to lead operations at the Cambria Hotel Lake Placid – Lakeside Resort, one of the region’s most exciting new destinations. This is an opportunity to shape a high-performing team, drive profitability, and deliver exceptional guest experiences in a setting that blends modern design with stunning natural surroundings.

If you’re a hands-on, people-focused leader who thrives in a fast-paced environment and takes pride in creating memorable guest moments, we want to meet you.

Why This Role Stands Out

+ Lifestyle meets leadership: Live and work in one of New York’s most scenic resort towns with year-round recreation, culture, and community.

+ Be part of something growing: Cambria Lake Placid is an award-winning, design-forward brand backed by strong ownership that values innovation and autonomy.

+ Full operational influence: Lead all aspects of hotel operations, from front desk to F&B, and help shape future growth initiatives.

+ Empowered management: You’ll have direct input on strategic decisions, sales direction, community relations, and brand reputation.

Key ResponsibilitiesOperations & Leadership

+ Oversee all departments, ensuring alignment with brand standards, ownership objectives, and financial goals.

+ Drive guest satisfaction, team engagement, and operational excellence through proactive leadership and accountability.

+ Implement innovative practices that enhance efficiency and elevate the guest experience.

Guest Experience

+ Lead by example in creating a welcoming, polished, and memorable environment for every guest.

+ Actively engage with guests to gather feedback and address opportunities for improvement.

+ Foster a culture where every team member takes ownership of guest satisfaction.

Team Development

+ Recruit, train, and mentor a high-performing team built on trust, communication, and empowerment.

+ Build succession and development plans for department leaders.

+ Promote a positive and collaborative culture that recognizes achievement and initiative.

Sales, Marketing & Community Relations

+ Partner with the Director of Sales to drive revenue growth through strategic sales initiatives, partnerships, and creative promotions.

+ Act as the face of the property in the Lake Placid community, engaging with local organizations and tourism partners.

+ Analyze market trends to position the resort as the destination of choice for leisure and group business.

Financial Performance

+ Develop and manage budgets, forecasts, and key performance metrics.

+ Optimize profitability through smart cost control and strong revenue management practices.

+ Collaborate with ownership to evaluate performance and execute improvement strategies.

Qualifications

+ Minimum 5 years of General Manager experience, preferably at a resort or full-service property.

+ Proven success in F&B operations, including restaurant and banquet management.

+ Exceptional communication, leadership, and team-building skills.

+ Strong business acumen with an ability to balance guest satisfaction, staff engagement, and profitability.

+ Experience with hotel openings or repositioning is a plus.

+ Must be willing to live in or relocate to Lake Placid, NY.

Job Type: Full-time

Salary: $110,000.00 - $130,000.00 per year

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