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Description

As part of our team at Citizens, you’re made ready for a fulfilling career with exciting new challenges and opportunities to stretch yourself.

In the role of the Home Equity Closer I, you will be responsible for accurately and efficiently requesting payoffs for Home Equity Lines of Credit. Is includes requesting payoff amounts from external banks and calculating internal payoff amounts. You will thrive in this role through your attention to detail and ability to prioritize and multitask. You will be expected to communicate clearly and concisely with internal and external customers.

Most importantly, you’ll feel valued for who you are and supported to achieve what’s important to you, personally and professionally!

Primary responsibilities include

+ Request payoff amounts from an external bank

+ Work closely with the closing team to ensure all applications are worked in a timely manner in order to meet a closing date

+ Maintain a pipeline

+ Adhere to department standards and complete files within the department SLA

Qualifications, Education, Certifications and/or Other Professional Credentials

+ Required Qualifications

+ Excellent written and verbal communication

+ Ability to work independently and meet deadlines

+ Strong attention to details

+ Proven track record of delivering results in a fast paced work environment

+ Preferred Qualifications

+ Prior payoff experience preferred

+ Willing to work overtime when needed

Hours & Work Schedule

+ Hours per Week: 40

+ Work Schedule: Monday - Friday 9:15 am to 6:00 pm

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

Why Work for Us

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth

Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.

11/30/2025