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Job Description: This role is responsible for the planning and execution of projects/programs delivering solutions for Discover/Shop websites.

Key Responsibilities:

+ Assist NA Vehicle eCommerce Engineering Group Manager with team coordination, process improvements, presentation development, documentation, migrations, and any other support needs

+ Program Manager across the Discover Shop IT ecosystem

+ Facilitate software development by monitoring an efficient, streamlined deployment process ensuring as much consistency as possible across applications, while allowing for application-specific needs

+ Effectively communicate status updates to all stakeholders across multiple organizations/ teams, with reinforcing quantitative measurements

+ Report on Weekly Engineering Status, Weekly Platform Engineering and Collaboration Team Status, Bi-Weekly Deployments, Weekly Code and Content updates

+ Cross Infrastructure Scheduling (CIS) Program Manager

+ Lead the Cross Infrastructure Scheduling (CIS) process to ensure releases are properly planned and coordinated across the platform. This includes hosting the weekly CIS meeting and maintaining weekly agenda with all major and minor updates to the websites * MYCO Dates - Oversee and approve scheduling for the master MYCO Dates calendar to ensuring workload distribution is balanced and within capacity limits

+ Reveal Launch Management – Oversee Reveal Management across multiple vendors and applications. Maintain Reveal Launch checklist

+ Process Improvements – Identify process gaps and lead cross-functional teams in developing streamlined workflows that eliminate redundancies and ensure operational continuity

+ Collaboration Tools Admin Liaison

+ Serve as liaison between working teams and Collab (Jira/Wiki) Admins to implement and maintain optimized and streamlined processes for each application and project

+ Workflow Changes – Serve as Business Analyst for any Jira workflow changes, gathering requirements, refining as needed, ensuring easy team adoption

+ Jira Clean-Up – Facilitate quarterly ticket reviews to ensure all items are updated, resolved, or closed, preventing tickets from remaining inactive for more than six months

+ Back-Up Access Approver

+ Manage, prioritize, and report out on Collaboration team workload - Vendor Management

+ Serve as liaison to vendors in the Discover/Shop ecosystem. Drive problem-solving and continuous improvement initiatives by collaborating with IT teams, business partners, and technology vendors. Vendors include: WPP, Dynatrace, Akamai, MotionPoint, Translations.com - Release Manager

+ Create and maintain code deployment calendar

+ Update and monitor efficient, streamlined deployment processes

+ Align, manage, and implement Release Dates, Fix Versions and Sprints in Jira

+ Back-Up Deployment approver

+ Lead weekly Blue Card meeting, coordinating content publishing activities in support of new vehicle launches and any other website content updates including Sales Events, New Pages, Migrations, etc. Liaison to Platform Engineering team for process improvements, release management, operations, and documentation

Skills Required:

+ Development Methodology and Procedures, Product Management, Vendor Relationships, IT Management Methodology, Project Management, Jira

Skills Preferred:

+ Process Development, Microsoft Sharepoint, Performance Tuning, Development Online Documentation, Scrum (Software Development)

Experience Required:

+ Specialist Exp: 6 years in IT; 3 years in Program Mgmt., Expert in Proj Mgr

Education Required:

+ Bachelor's Degree

#LI-CP1 #LI-Hybrid

What Makes HTC A Great Place To Build Your Future

HTC Global Services wants you to join our team. Come build new things with us and advance your career. At HTC Global, you’ll collaborate with experts, work alongside clients, and be part of high-performing teams driving success together. You’ll have long-term opportunities to grow your career and develop skills in the latest emerging technologies.

At HTC Global Services, our employees have access to a comprehensive benefits package. Benefits can include Group Health (Medical, Dental, and Vision), Paid Time Off, Paid Holidays, 401(k) matching, Group Life and Disability insurance, Professional Development opportunities, Wellness programs, and a variety of other perks.

Our success as a company is built on inclusion and diversity. HTC Global Services is committed to providing a workplace free from discrimination and harassment, where every employee is treated with dignity and respect. We celebrate differences and believe that diverse cultures, perspectives, and skills drive innovation and success. HTC is an Equal Opportunity Employer and a proud National Minority Supplier. We seek to empower each individual, fostering an environment where everyone feels valued, included, and respected.