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Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network.

Come join us to create what’s next. Let’s define tomorrow, together.

Description

Our Network Operations team works around the clock running United’s global operation, safely, reliably and efficiently. From dispatching and routing our fleet to coordinating with maintenance line planning and crew scheduling, this team makes caring connections with our internal customers and ultimately, United’s customers. From pushback to landing, the Network Operations team is the eyes and ears on the ground no matter where in the world your United flight takes you.

Job overview and responsibilities

The Shift Manager, Operations Support oversees the real time load control processes and personnel. This position provides leadership and guidance to ensure safe, efficient operations while leading real time flight level weight and balance planning. This position will work cross departmental with other operational teams to manage the operation. This position is responsible for the development, coaching and mentorship of front-line team members.

+ Lead an assigned work team of Load Planners focused on achieving operating performance using the Company's Centralized Weight and Balance program

+ Monitor and review real time operational performance to ensure compliance with all regulations and ensure that Company safety, security and other related standards are in compliance

+ Facilitate a teamwork environment to accomplish corporate and employee expectations

+ Coach, counsel and motivate unionized employees as required

+ Work closely with other operational groups to facilitate real time operations including planning and problem solving

Qualifications

What’s needed to succeed (Minimum Qualifications):

+ Bachelor’s degree or equivalent work experience

+ 3 or more years' experience in an airline, airport and/or network operations leadership role

+ Knowledge of Airport and Network Operations

+ Strong verbal and written communication skills

+ Conflict resolution and strong interpersonal skills

+ Strong organizational and technical skills using industry and United applications

+ Proficiency with Microsoft Office suite products (Excel, Teams, Outlook, Word, PowerPoint)

+ Must be able to work all shifts and holidays as required

+ Curiosity about all aspects of airline operations and willingness to develop new skills and knowledge

+ Must be legally authorized to work in the United States for any employer without sponsorship

+ Successful completion of interview required to meet job qualification

+ Reliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications):

+ 5+ years' experience in airline, airport and/or network operations leadership role

+ Experience in Ramp operations, charter operations and/or load planning operations

+ Experience in leading an operational team in a union environment

The base pay range for this role is $84,960.00 to $103,840.00.

The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.

You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact [email protected] to request accommodation.