• Customer Service Representative

    Robert Half Office Team (Woodbury, MN)


    Description We are looking for a dedicated Customer Service Representative to join our team in Woodbury, Minnesota. This long-term contract position focuses on providing exceptional support to customers through clear communication, efficient order processing, and collaboration with internal teams. The ideal candidate will be detail-oriented, organized, and adept at handling inquiries in a fast-paced environment.

    Responsibilities:

    • Respond to customer inquiries regarding test results, invoices, shipping kits, and return labels with professionalism and accuracy.

    • Escalate technical questions to lab technicians or the Customer Service Manager when necessary.

    • Prepare and send completed test reports in the required format while ensuring proper documentation.

    • Coordinate with the shipping team to organize and dispatch testing kits and materials for customers.

    • Manage incoming and outgoing shipments, ensuring that all components are correctly matched with customer records.

    • Create and laminate test tags for kits, maintaining proper labeling for each client.

    • Work closely with lab, shipping, and accounting teams to ensure smooth communication and precise order management.

    • Maintain thorough records of customer accounts and orders, supporting efficient tracking and documentation processes.

    • Assist in processing orders and resolving customer issues promptly and effectively. Requirements • Minimum of 2 years of experience in customer service or administrative roles, preferably in an office, lab, or technical service environment.

    • Strong written and verbal communication skills to effectively interact with customers and team members.

    • Proficiency in Microsoft Office Suite, including Outlook, Excel, and Word.

    • Familiarity with QuickBooks or similar invoicing software is preferred.

    • Ability to multitask and maintain organization in a fast-paced setting.

    • Comfortable working independently and collaboratively within a small team.

    • Experience in handling inbound and outbound calls with a focus on customer satisfaction.

    • Detail-oriented with a commitment to ensuring accuracy in documentation and order processing. TalentMatch®

     

    Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

     

    Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

     

    All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

     

    • 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .