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Overview

The Employee Experience Specialist plays a vital role in supporting the day-to-day operations of the Employee Experience function. This role focuses on completing HR processes, coordinating onboarding activities, internal communications, maintaining documentation, and serving as a reliable point of contact for employee inquiries. The ideal candidate is detail-oriented, organized, and passionate about creating a positive workplace experience through consistent and efficient support.

Position Goals:

+ Support Onboarding, Offboarding & Orientation: Coordinate logistics for new hire onboarding, offboarding processes, and ensure timely completion of required documentation.

+ Maintain HR Records: Accurately manage employee files, update HR systems, and support compliance with company policies.

+ Provide HR Administrative Support: Respond to routine employee inquiries, assist with internal communications, and support HR projects as needed.

Responsibilities

Onboarding & HR Operations

+ Prepare onboarding materials and coordinate orientation materials.

+ Ensure completion, accuracy and filing of new hire and termination paperwork.

+ Maintain employee records in HRIS (UKG) and personnel files in compliance with regulations.

+ Update employee data such as job changes, name changes, and promotions.

Administrative & General HR Support

+ Respond to employee inquiries and forward to appropriate HR team members.

+ Support execution of HR processes including development plans and evaluations.

+ Send and respond to email correspondence for HR related tasks.

+ Document processes and suggest improvements.

+ Audit, update and correct inaccurate records.

Engagement & Culture Support

+ Provide administrative support for HR engagement activities and programs.

Special Projects & Additional Duties

+ Support special projects and provide general administrative assistance to the HR team.

Key Characteristics:

+ Detail-Oriented: Demonstrates thoroughness in managing documentation, tracking data, and executing HR processes. Ensures accuracy in records, communications, and reporting.

+ Empathetic Listener: Actively listens to employee concerns with professionalism. Responds thoughtfully and ensures individuals feel heard and replies in a timely manner.

+ Organized & Reliable: Manages multiple tasks efficiently, meets deadlines consistently, and maintains structured workflows. Keeps processes running smoothly and ensures follow-through.

+ Collaborative: Builds strong working relationships and contributes to a positive, team-oriented environment.

+ Culturally Supportive: Understands and supports the organization’s values and culture. Helps foster a respectful and engaging workplace through everyday interactions.

Qualifications

+ Associate’s degree or equivalent experience in Human Resources, Business Administration, or related field.

+ 1–2 years of administrative or HR support experience preferred.

+ Strong organizational skills and attention to detail.

+ Excellent written and verbal communication skills.

+ Proficiency in Microsoft Office and comfort with HR systems.

+ Ability to handle confidential information with professionalism and discretion.

Benefits

+ Free Parking throughout Tompkins Community Bank

EEO Statement

Tompkins is committed to a policy of Equal Employment Opportunity ("EEO") with respect to all team members and applicants for employment and a work environment free from discrimination (including unlawful harassment) based on race, color, religion, sex, sexual orientation, transgender status, gender non-conformity, gender identity, gender expression, national origin, age, marital status, domestic violence victim status, disability, predisposing genetic characteristics, military or veteran status or status in any group protected by federal, state, or local law.

For more information, please click here (https://jjk-ecomm-llpmc-prod.s3.us-east-2.amazonaws.com/posters/federal/FED-E-B-EEOC-FMLA-POLY\_49654.pdf)

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Pay Range

USD $21.00 - USD $28.00 /Hr.