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Guided by our core values and commitment to your success, we provide health, financial and lifestyle benefits to ensure a best-in-class employee experience. Some of our offerings include:

Highly competitive total rewards package, including comprehensive medical, dental and vision benefits as well as a 401(k) plan that both the employee and employer contribute

Annual incentive bonus plan based on company achievement of goals

Time away from work including paid holidays, paid time off and volunteer time off

Professional development courses, mentorship opportunities, and tuition reimbursement program

Paid parental leave and adoption leave with adoption financial assistance

Employee discount program

Job Description Summary:

Performs coordination of sales activities and process initiatives within and across the departments supported along with external partners, supports any administrative needs for department management. Under moderate supervision, assists in formulating and defining department processes, reporting and ongoing operational support.

Job Description

+ Creates and/or updates the appropriate department methodology and process documents within the needed timeframe

+ Develop data collection, reporting, and tracking mechanisms for sales projects, process, and staff performance management.

+ Performs sales reporting and analysis functions, both ongoing and ad hoc

+ Assists the Sales department in planning, implementing and tracking sales retention strategies. Keeps documentation current with all activity.

+ Assists the Sales department in planning, implementing and tracking new business sales strategies. Keeps documentation current with all activity.

+ Assists the Sales department in managing broker relationships by coordinating meetings, special events, and annual broker roadshow.

+ Supports and drives broker relationship management by coordinating meetings, special events, and annual broker roadshow calendar.

+ Supports partner plan relationship with National Alliance, sharing necessary updates with sales department.

+ Develops, tracks, monitors, and communicates sales progress against sales goals.

+ Participates in the improvement of methodologies and processes used within the department

+ Provides operational support for department teams including managing central documents repository, processing and assisting with facilities requests, new hire onboarding, coordinating, planning staff events and any other administrative duties as required

+ Manage ticket load and tracking with vendor partner for 8k+ tickets

+ Ensure ticket usage across Sales Organization including proactive notification to Sales leadership and Sales teams of tickets that are open to be hosted

+ Manage ticket fulfillment and follow through to ensure all tickets are accessible and downloaded prior to event directly with user and in partnership with Sales teams

+ Lead development of dashboard to be shared with leadership

+ Track and manage data for annual compliance reporting and tax reporting

+ Coordinate food orders for ticketed events that require food

+ Identify process improvements for ticket purchasing and fulfillment activities to drive cost savings and/or process optimization

Minimum Qualifications

+ High School diploma or equivalent

+ 7 years of relevant project or process-oriented experience. “Relevant experience” includes items such as supporting projects, tracking financial data, creating presentations, etc.

+ Ability to manage difficult customer situations and to respond promptly to customer needs

+ Advanced keyboarding skills

+ Intermediate level knowledge and skill using Microsoft Windows

+ Intermediate level knowledge of and ability to use Microsoft Word, Excel, PowerPoint,

+ Intermediate level knowledge of Ticket Management system and understanding of data flow/integration with other ticket applications

Preferred Qualifications

+ Associates degree from a university, college or technical school in office administration, business, information systems, or a related academic field.

+ Historical knowledge and proven experience designing and maintaining SharePoint

+ Historical knowledge and proven experience designing PowerPoint presentations

Blue Cross and Blue Shield of Kansas City is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.

At Blue Cross and Blue Shield of Kansas City (Blue KC), we have long put our members first by developing products and services to meet their needs. From our founding in 1938 to more than 80 years of experience in innovative, patient-centered healthcare coverage, Blue KC continues to keep our members at the center of everything we do. As a market leader, we continue to embrace new ideas to make healthcare more affordable and to improve the customer experience. Come join us!

**Blue Cross and Blue Shield of Kansas City will extend reasonable accommodations to qualified individuals with disabilities who are otherwise not able to fully utilize electronic and online job application systems. For assistance, please send an email to** [email protected] .

EOE/Veterans/Disability

Affirmative Action Employer

E-Verify Participation (https://bluekcmemberportal.azureedge.net/pdf/2024/E-Verify\_Participation\_Poster\_Eng\_Es.pdf)

Equal Employment Opportunity/Nondiscrimination/Affirmative Action Policies

IER Right to Work (https://www.e-verify.gov/sites/default/files/everify/posters/IER\_RightToWorkPoster%20Eng\_Es.pdf)

FMLA

Employee Polygraph Protection Act (https://www.dol.gov/whd/regs/compliance/posters/eppac.pdf)