• Contract Rebate Programs Administrator

    Zodiac Pool Systems (Carlsbad, CA)


    Contract Rebate Programs Administrator

     

    Customer Service Carlsbad, California

     

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    Description

    Fluidra is looking for a Contract Rebate Programs Administrator to join our team in Carlsbad, CA.

    WHAT YOU WILL CONTRIBUTE

    This position is responsible for Customer service via telephone; data entry, mail opening and sorting, filing and consistent monitoring of email box in accordance with company processes and procedures, while acting as a liaison between the customer and our rebate vendors. Additionally, you will:

     

    + Daily processing of all in-season and off-season rebates.

    + Formatting CSV file and submitting rewards card funding requests to Finance for payment.

    + Responsible for receptionist coverage every lunch hour and upon request.

    + Function as a back-up phone support for CFL Advocate for all regions when necessary.

    + Other duties assigned as needed.

    WHAT WE SEEK

    + Must be able to work in a fast-paced environment and have the ability to multi-task.

    + Must take direction well, and follow instructions carefully, but also must be comfortable using common sense and personal judgment to help determine the validity of a customer claims.

    + Good written and pleasant verbal communication skills.

    REQUIRED

    + Must have 2 years’ experience delivering customer service with a positive attitude and cheerful disposition.

    + Must be able to type 50 WPM.

    EDUCATION

    High school diploma or equivalent.

    WHAT WE OFFER

    An exciting opportunity to dive in and begin your career with a company that offers a competitive total rewards package that includes:

    + On-site self-service café / free gourmet coffee stations

    + Company sponsored FUN events!

    + On-site gym, ping-pong, foosball, outdoor bocce ball court, BBQ & firepit

    WHO WE ARE

    Fluidra is a publicly listed company focused on developing innovative products, services and IoT solutions for the residential, commercial and wellness pool markets, globally. The company operates in over 45 countries, has over 7,000 employees and owns a portfolio of some of the industry’s most recognized and trusted brands: Polaris®, Jandy®, CMP®, S.R. Smith®, and Zodiac®. We also sell products under the Cover ‐ Pools®, iAquaLink®, Grand Effects®, Del® and Nature2® names. With these combined resources we’re able accelerate innovation in critical areas like energy-efficiency, robotics and the Internet of Things.

     

    Our focus is on creating the perfect pool and wellness experience responsibly. We take our mission to heart, and our employees embody these guiding principles in everything we do: passion for success, honesty & trust, customer collaboration, teamwork and inclusion, learn and adapt, excellence and innovation.

     

    Don't meet every single requirement listed? At Fluidra, we thrive on building an inclusive workspace, so if you are excited about this role and your past experience doesn't align perfectly, we encourage you to apply anyways! You may be just the right candidate for this role or another role in the organization. Fluidra is proud to be an equal opportunity employer. Fluidra recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, sex, disability, age, veteran status, or any legally protected characteristic.

     

    Expected hourly rate is $20.00 - $21.00. The actual salary offer will carefully consider a wide range of factors, including skills, qualifications, experience and location. Your recruiter will provide additional details on our compensation.