"Alerted.org

Job Overview

Fairview is looking for a fulltime Laboratory Solution Specialist at Fairview Midway campus in St. Paul. Start time of shifts is either 9:00am or 9:30am, with 8-hour shifts.

Join the dynamic team at Fairview Laboratories as a Laboratory Solution Specialist, where you'll serve as the frontline liaison for customers, clients, and patients across our laboratory system. In this pivotal role, you'll handle a variety of routine and complex tasks to ensure seamless communication, accurate information gathering, and efficient coordination of laboratory testing and billing services. As part of the Lab Solution Center, you'll be the first point of contact for inquiries related to patient care and laboratory services. The LSC primarily support Outreach operations, partnering with outpatient clinics, long-term care facilities, and physician offices that rely on the Fairview Laboratories for their diagnostic testing needs. In this role, you will act as the primary contact for all incoming client and patient communications, providing accurate, compassionate, and professional guidance to callers. You will resolve both routine and complex issues to support timely lab testing and billing, while collaborating closely with internal teams to ensure client expectations and consistently met. Your contribution will help with the efficiency of the Lab Solution Center, reinforcing its commitment to excellence in service and support.

Responsibilities

+ Receives incoming phone calls and provides service excellence for the caller.

+ Represents the department in a positive manner on the telephone.

+ Provides prompt, accurate resolution to customer and client requests.

+ Assists mobile phlebotomy team with correct information needed to complete their work.

+ Accommodates requests for results from clients.

+ Schedules courier services for specimen pickups for clients.

+ Understands big picture of laboratory to be able to problem solve efficiently.

+ Exhibit’s ability to multitask, prioritize, organize, critically think and make decisions.

+ Receives payments for client accounts.

+ Schedules patient appointments for limited clients.

+ Registers patients and places orders in EPIC for laboratory procedures.

+ Is competent in Atlas.

+ Functions efficiently in several computer programs simultaneously.

+ Performs routine office procedures such as maintains files, operates fax machines, communicates with customer to obtain billing information, sorts and distributes mail.

+ Communicates with system lab staff and customers as needed.

+ Maintains knowledge of, and complies with, all relevant laws, regulations, policies, procedures, and standards.

+ Complies and promotes laboratory safety and infection control policies to ensure a safe work environment.

+ Reviews, follows, and understands established laboratory quality assurance and procedures.

+ Participates in the overall operations of the department.

+ Actively participates in creating and implementing improvements.

+ Performs other responsibilities as needed/assigned.

Required Qualifications

+ High School diploma, GED, equivalent or higher degree

+ 1 year experience.

+ Familiarity with medical terminology.

Preferred Qualifications

+ Medical Assistant (MA) or Certified Medical Assistant (CMA)

Benefit Overview

Fairview offers a generous benefit package including but not limited to medical, dental, vision plans, life insurance, short-term and long-term disability insurance, PTO and Sick and Safe Time, tuition reimbursement, retirement, early access to earned wages, and more! Please follow this link for additional information: https://www.fairview.org/careers/benefits/noncontract

Compensation Disclaimer

An individual's pay rate within the posted range may be determined by various factors, including skills, knowledge, relevant education, experience, and market conditions. Additionally, our organization prioritizes pay equity and considers internal team equity when making any offer. Hiring at the maximum of the range is not typical. If your role is eligible for a sign-on bonus, the bonus program that is approved and in place at the time of offer, is what will be honored.

EEO Statement

EEO/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status