• IT Support Technician

    Insight Global (Purchase, NY)


    Job Description

    A client is looking for an IT Support Technician to sit fully remote for a global cargo airline company. This person will be responsible for first level support for all incoming technical incidents and managing and documenting resolutions in the ticketing system. They will be troubleshooting primarily software incidents, working closely with Active Directory, O365, and Citrix, while also maintaining and resolving incidents with internal airline-specific applications that will be part of the training process. They will also manage hardware repairs, as well as occasional network or connectivity support. The end-users may consist of corporate employees, as well as pilots and airline staff. Most of their shift will consist of helping end users via phone support, along with prioritizing tasks, communicating with the other technician on shift, and tracking status of repairs, replacements, and hardware delivery schedules. This person will need to have the ability to develop and maintain positive customer relations as well as having the technical skills to diagnose and resolve issues. This person needs to be comfortable working a shift of Thursday and Friday 8AM-4PM and Saturday and Sunday 7AM-7PM. They need to be comfortable with a pay rate between $21-24/hr based on experience level.

     

    We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

     

    Skills and Requirements

     

    2-3+ years of experience in an IT support role in a Windows environment

     

    Strong recent experience using Active Directory to reset password and create accounts

     

    Strong experience troubleshooting O365

     

    Understanding of troubleshooting mobile devices and/or tablets, along with desktops and laptops

     

    Strong recent experience using a ticketing system

     

    Understanding network fundamentals and how to troubleshoot connectivity issues

     

    Strong communication and customer service skills Experience troubleshooting Exchange

     

    Understanding of, if not experience with, what Citrix is

     

    Experience working with Cherwell ticketing system

     

    Experience using Bomgar

     

    Experience using Cisco agent

     

    Experience troubleshooting MS Teams

     

    Experience working for an airline