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Job Requisition ID #

25WD92622

Position Overview

At Autodesk’s Worldwide Marketing organization, we seek an extraordinary leader to shape the future of Autodesk’s community of customers, partners, and employees.  The Senior Director of the Autodesk Community will play a crucial role in actualizing the potential of the global Autodesk ecosystem by building and nurturing a vibrant and engaged community. You will be responsible for developing and executing strategies to enhance customer loyalty, advocacy and success while driving user adoption, and establishing a culture that honors skillful contribution, imaginative solutions, and compassionate interaction.

Reporting into the Vice President, Industry & Portfolio Marketing, the Senior Director of the Autodesk Community will be a strategic leader, responsible for developing and executing a comprehensive vision for Autodesk’s global community. You will lead impactful programs and foster deep connections that will fuel innovation and accelerate the adoption of Autodesk’s technology. You will oversee a dynamics team of community professionals who design, build, and operate programs that empower millions of customers, partners, and employees to learn, connect, and grow with Autodesk.

Autodesk is a leading software company specializing in providing design and engineering solutions to professionals in various industries. With a strong focus on innovation and collaboration, Autodesk empowers its customers to create, visualize, and simulate their ideas to drive better outcomes.

We are open to candidates based in the United States and Canada, San Francisco or Pacific Time Zone preferred.

Travel up to 15% domestically and internationally

Responsibilities 

Community Strategy & Growth

+ Develop and implement a comprehensive community strategy aligned with Autodesk’s businessobjectives

+ Drive growth by attractingnew users, deepening engagement with existing ones, and expanding programs to include senior leaders and executives

+ Define goals, KPIs, and success metrics to measure the impact of community initiatives

+ Partner with Marketing and Sales toalign onuser acquisition, retention, and advocacy initiatives.

Community Experience & Programs

+ Design inclusive, high-impact programs and experiences that foster customer loyalty, advocacy, and success

+ Evolve community programs for a changing digital landscape (including AI, LLMs, and shifting search behaviors) to ensure discoverability, relevance, and value

+ Foster active participation through compelling content, events, and discussions

+ Identifyand nurture community advocates and influencers to amplify Autodesk’s brand and products

Cross-Functional & Executive Engagement

+ Build strong relationships with executive sponsors and cross-functional partners tounderstand their vision for the Autodesk community and how it supports both current and emerging business strategies.Align community initiatives withthese priorities to ensure continued relevance andimpactover time

User Support & Product Feedback

+ Oversee the development and delivery of effective user support programs, ensuringtimely,accurateresponsesand issue resolution

+ Serve as a bridge between the community and product teams, collecting user insights and advocating for community-driven product enhancements

Analytics & Impact

+ Establish and track KPIs to measure engagement, satisfaction, and business impact

+ Deliver regular insights and reports to senior leadership to inform strategic decisions and continuous improvement

Minimum Qualifications 

+ **Experience** : You have a minimum of 12+ years of experience driving user engagement in online communities of50,000+members.Previousexperience in the software industry or technology sector is highly desirable. Experience in marketing is preferred

+ **Leadership Skills** : You have a proventrack recordof building,leadingand managing high-performing teams. The team culture you have created inspires and motivates your team members to proactively create solutions, “dream big” about future programs, and achieve common goals

+ **Strategic Thinking** : Youhave the ability todevelop and execute community strategies aligned with businessobjectiveswith experience in setting goals, defining metrics, and measuring success

+ **User-Centric Approach** : You have a deep understanding of user needs, preferences, and behaviors. Your ability to empathize with users and advocate for their interests within the organization

+ **Executive Presence and Communication Skills** : Your written and verbal communication skills are excellent, with an ability to articulate complex ideas and concepts in a clear and concise manner.You alsohave the ability totailor content and communication style to any audience within the organization.Experience in public speaking and presenting to diverse audiences is a plus

+ **Facilitation** : You have guided diverse groups in exploring creative possibilities and synthesized output into an actionable state

+ **Collaboration** : You have strong relationship building skills and can collaborate effectively with cross-functional teams, including marketing, sales, product development, and customer support

+ **Analytical Skills** : You are proficient in data analysis and interpretation and have an ability to derive actionable insights from community metrics and user feedback

+ **Passion for Community** : You have a genuine passion for building and nurturing online communities. You are familiar with communitymanagementbest practices, trends, and emerging technologies including the impact of AI, LLMs, and emerging search behaviors.You have experience working with external communities such as Reddit, Discord, etc.

Learn More

About Autodesk

Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.

When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!

Benefits

From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting https://benefits.autodesk.com/

Salary transparency

Salary is one part of Autodesk’s competitive compensation package. For U.S.-based roles, we expect a starting base salary between $169,600 and $302,280. Offers are based on the candidate’s experience and geographic location, and may exceed this range. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.

Equal Employment Opportunity

At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.

Diversity & Belonging

We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging

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