• Digital Adoption/Training Analyst

    IBM (Washington, DC)


    Introduction

    A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe.You’ll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio; including Software and Red Hat.Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you’ll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in ground breaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience.

     

    Your role and responsibilities

    For digital adoption and training projects and solutions:

    • Design and document training materials and deliver instructor-led training

    • Create, analyze, coordinate, and document complex IT products and processes and provide recommendations that enhance and reinforce system adoption.

    • Provide process and/or IT product subject matter expertise, conduct research, gather requirements, and conduct analysis and related to IT processes, projects and/or services.

    • Create/update reports and propose actions and/or plans to leadership to assist in decision-making and drive the work to conclusion.

    • Display a technical aptitude and the ability to coordinate, design, and manage IT processes and work.

    Required technical and professional expertise

    * At least 2 years of experience with lean-agile squads and collaborating with cross-functional teams to deliver high-quality solutions

    * Experience using ADDIE methodology to create and deliver IT training

    * Experience with SAP Concur, WalkMe, and/or Federal Travel Regulations

    * Experience with working with clients internal stakeholders and business partners

    * Experience leading client interactions workshops etc. either virtual or in-person

    * Experience in creating or modifying existing documentation to support the subject

    Preferred technical and professional experience

    * WalkME Certificate

     

    IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.