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The Customer Relations Specialist will register participants, complete data entry, and respond to inquiries received by phone, web, and e-mail for the National Inventors Hall of Fame's (NIHF) Camp Invention STEM enrichment programs. This is an on-site, seasonal position until July 2026, with the potential to return each year! January to June: 20 – 40 hours a week July: 15 – 30 hours a week Rate: $15.00/hour Position Responsibilities:

+ Develop a comprehensive understanding of NIHF’s stem enrichment programs

+ Accurately respond to customer inquiries by providing program information, locations, and pricing

+ Assist customers in navigating the Camp Invention website to register participants online and over the phone

+ Problem analysis and resolution

+ Customer follow-up and attention to detail for providing superior customer support

+ Accurately and efficiently enter and process events and registrations

+ Research and resolve customer-related issues in a timely and professional manner

+ Have a passion for the company mission, and incorporate that excitement into customer interactions

+ Soft sales skills; deliver a prepared sales script to persuade potential customers to register their child while on the phone or in chat sessions, incorporate a sense of urgency, and increase camp donations

+ Record details of inquiries, comments, complaints, and actions steps taken to bring about resolution

+ Process requests for transfers, cancellations, refunds, and receipts

+ Identify and escalate priority issues

+ Periodic filing of customer service paperwork

+ Communicate and coordinate with internal departments as assigned

+ Perform other related duties as they roll over to connective departments; work directly with the sales team for support

+ Perform other job duties assigned

Knowledge, Skills and Abilities:

+ Knowledge of customer service principles and practices

+ Computer literate with strong typing and data entry skills – both speed and accuracy

+ Superior communication and interpersonal skills, while providing exceptional customer service

+ Ability to communicate effectively via email, chat, phone, and in person

+ Knowledge of call center practices

+ Confidence in overcoming objections and negotiation practices

+ Capable of producing accurate, high-quality work

+ Ability to multi-task and respond to changing priorities and seasonal surges in workload

+ Team player mentality; ability to remain focused when working in close proximity to other staff members

+ Self-motivated and able to work independently

+ Interest in non-profit, B2B, and B2C communications

+ Ability to facilitate a positive work environment and portray our company mission

+ Ability to regularly work in the office and attend in-person meetings

+ Requires regular, reliable, and on-time attendance

+ Ability to work evening and Saturday shifts during busy season (May-June)

Credentials and Experience:

+ 1-2 years of customer relations/service experience is preferred

Benefits of working for the National Inventors Hall of Fame include:

+ Competitive medical, dental, and vision benefit offerings

+ On-site workout facility

+ Great team environment

+ Opportunity to return each season, based on performance