"Alerted.org

Job Title:

Site Support Specialist

Workplace Type:

On-site

Job Category:

Technical Support Engineer / Analyst

Industry Standard Titles:

+ Site Support Specialist

+ Support Specialist

+ IT Support

+ Support Analyst

+ Deskside Support

+ Support Technician

+ IT Support Technician

+ Desktop Support Analyst

Top Skills – Must Haves:

+ Desktop Support

+ Troubleshooting

+ Hardware

+ Customer Service

+ Technical Support

+ Active Directory

+ Help Desk / Service Desk

Additional Requirement:

+ Must have CCNA (Cisco Certified Network Associate) or be willing to obtain within 6 months (candidate expense).

+ Provide onsite support, assisting end-users with in-person technical issues.

+ Resolve escalated tier 2 issues involving complex technical problems.

Secondary Skills – Nice to Haves:

+ Windows 10

+ Help Desk Support

+ Networking

+ Office 365

+ ServiceNow

Job Description:

This role combines Level 1 and Level 2 Helpdesk/Technical Support responsibilities. Common tickets include password resets, permissions, printer/network device issues, and hardware/software troubleshooting. Daily tasks are approximately 90% ticket resolution and 10% project work. Opportunities for growth include participation in IT projects to expand knowledge and advance within the team.

Additional Skills & Qualifications:

+ Strong communication skills with leadership.

+ Confident, personable, and eager to learn.

+ Ability to adapt and improve continuously.

+ Participate in training and stay updated on new technologies.

+ Versatile “jack of all trades” for onsite support.

Work Environment:

+ Full-time, 5 days onsite.

Job Type & Location

This is a Contract to Hire position based out of Olathe, KS.

Pay and Benefits

The pay range for this position is $20.00 - $35.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Olathe,KS.

Application Deadline

This position is anticipated to close on Nov 27, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.