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Seasonal Call Center Representative

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Seasonal Call Center Representative

Salary

$18.73 Hourly

Location

State of Iowa - Remote, IA

Job Type

Temporary

Job Number

26-01269

Agency

625 Iowa Department of Revenue

Division

Alcohol & Tax Operations Division

Opening Date

11/13/2025

Closing Date

11/23/2025 11:59 PM Central

LinkedIn Tag

#LI-DNP

Point of Contact

[email protected]

To Apply

Applicants should submit their applications through NEOGOV

+ Description

+ Questions

Job Description

The Iowa Department of Revenue is seeking seasonal workers to work in the Alcohol & Tax Operations Division, Central Collections Unit call center.

Following all policies and procedures, the successful candidate will:

+ Answer incoming calls from taxpayers with questions regarding how to make payment, asking for their balance due, etc.

+ Work in a fast-paced call center environment

+ Provide thorough customer service by answering questions

+ Handle confidential information, utilize attention to detail, review work for accuracy and error

+ Be able to work remotely. Requirements include that you provide internet service. Equipment and training will be provided.

Hours will be Monday through Friday, 8:00 A.M. - 4:30 P.M.; full time 40 hours per week.

The rate of pay is $18.73 an hour and is considered a seasonal assignment.

Applicants must live within the State of Iowa to qualify for this position.

A background check, including a criminal history check, fingerprint and Iowa tax filing check, will be conducted on the final candidate.

Our agency uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.e-verify.gov.

Effective July 1st, 2025, all Department of Revenue staff and their household will not be able to play any Iowa Lottery games.

This is a non-merit, TEMPORARY position with the Iowa Department of Revenue.

Positions in this class are exempt from the screening and referral requirements of the Iowa Department of Administrative Services - Human Resources Enterprise.

Minimum Qualification Requirements

There are no minimum qualifications for temporary positions.

01

Do you understand that the information provided on your application and resume must be truthful, honest, and accurate to the best of your knowledge?

Knowingly misrepresenting the facts when submitting any information related to an application, examination, certification, appeal, or any other facet of the selection process will result in your disqualification from this application and future employment with the state of Iowa.

+ Yes - I understand and agree

+ No

02

PLEASE READ CAREFULLY

Have you filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq?

+ No - I have NOT filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq

+ Yes - I HAVE filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq

Required Question

Employer

State of Iowa

Agency

625 Iowa Department of Revenue

Address

Hoover State Office Building, 4th Floor

1305 E Walnut St

Des Moines, Iowa, 50319

Website

https://revenue.iowa.gov

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