• Workflow Salesforce Experience Manager

    COOLSOFT (Columbus, OH)


    Workflow Salesforce Experience Manager

     

    (Jobs in Columbus, OH)

     

    Requirement id 155953

     

    Job title Manager

     

    Job location in Columbus, OH

     

    Skills required Equivalent Technical Study, Business Process Analysis, Workflow, Salesforce Experience

     

    Open Date 13-Nov-2025

     

    Close Date

     

    Job type Contract

     

    Duration 7 Months

     

    Compensation DOE

     

    Status requirement ---

     

    Job interview type ---

     

    Email Recruiter:coolsoft

     

    Job Description Manager: Equivalent Technical Study, Business Process Analysis, Workflow, Salesforce Experience

     

    Start date : 12/01/2025

     

    End Date : 06/30/2026

     

    Submission deadline : 11/18/2025

     

    Client Info : DCY

    Note:

    * In person interviews

    * Hybrid - there will be occasional needs for onsite but not regularly

    Description :

    The Program Manager (PM) oversees, leads, and administers the setting up of DCYs Salesforce Program. The PM is the individual ultimately responsible to the agency. The PMs primary responsibility is to drive the entire efforts for setting up the Salesforce Org, implement DCY ITs Big Ideas, application rewrite, governance, and operations. The PM must ensure that any risks to projects are addressed to assist with timely completion and that the final product meets the business, technical, and established quality requirements.

    The PM will provide the following:

    • Strategic Planning & Leadership

    o Define and drive the overall Salesforce program vision, strategy, and roadmap.

    o Align Salesforce initiatives with business goals and stakeholder priorities.

    o Lead cross-functional teams in program planning and execution.

    • Program Oversight

    o Manage the end-to-end lifecycle of Salesforce-related projects and initiatives.

    o Oversee timelines, budgets, deliverables, and resource allocation.

    o Ensure governance, risk management, and compliance across Salesforce implementations.

    • Stakeholder Management

    o Act as a liaison between business stakeholders and technical teams.

    o Facilitate requirements gathering, prioritization, and expectation setting.

    o Communicate status updates, milestones, and issues to senior leadership.

    • Process Improvement

    o Analyze and improve business processes through Salesforce automation and tools.

    o Champion best practices in CRM adoption, data quality, and user engagement.

    o Drive continuous improvement using feedback, metrics, and analytics.

    • Technical Oversight (Non-Coding Role)

    o Collaborate with Salesforce developers, administrators, and architects on technical solutions.

    o Ensure scalability, performance, and maintainability of the Salesforce platform.

    o Oversee integrations with other enterprise systems (ERP, marketing automation, etc.).

    • Change Management & Training

    o Lead change management efforts to support adoption of Salesforce features.

    o Plan and coordinate training programs for users and stakeholders.

    o Support user onboarding and provide enablement resources.

    • Reporting & Analytics

    o Track key performance indicators (KPIs) and success metrics for Salesforce initiatives.

    o Deliver dashboards and reports that provide business insight and value.

     

    The Ohio Department of Children and Youth (DCY) is looking for an experienced and ambitious PM to join the team. As a PM contractor, she or he will provide oversight, direction, and guidance to project teams to ensure progress, alignment with business and technical requirements and goals, and monitor timelines across all 4 Big Idea projects. The PM will also drive and oversee the creation of the various governance processes for DCYs Salesforce Program. They will assist in the org setup and manage the planner and activities including oversight, orchestration, coordination, and delegation.

     

    The PM will be responsible for working with the project teams across multiple vendors including the Salesforce Strategic Consult hired to assist setting up DCYs Salesforce Org, internal teams, DCY leadership, and program area Subject Matter Experts (SMEs). The role is responsible for working with line of business SMEs and key stakeholders to optimize the value IT delivers and to accomplish the Big Ideas. The PM will be responsible for leading meetings, ov

     

    Call502-379-4456 Ext 100for more details. Please provide Requirement id: 155953 while calling.

     

    EOE Protected Veterans/Disability