"Alerted.org

Job Summary:

Exos Education delivers world-class performance education to coaches, trainers, and practitioners worldwide. Our mission is to make high-level performance systems accessible and applicable across every setting from elite athletes to general population clients.

As part of the Exos Education team, you’ll play a key role in supporting our global learner community by helping students get quick, clear, and friendly answers to their questions.

We’re looking for a part-time Customer Service Coordinator to join the Exos Education team. Your main responsibility will be to manage the customer support inbox in Zendesk , responding to inquiries from students about course access, payments, certificates, and continuing education credits.

This role is ideal for someone who’s detail-oriented, empathetic, and enjoys providing helpful written communication. You’ll follow our brand voice and existing response templates while using sound judgment to personalize replies as needed.

Key Responsibilities:

+ Respond to incoming customer emails in Zendesk with warmth, accuracy, and professionalism.

+ Follow established Exos Education response templates and workflows for:

+ Course access issues (login, enrollment visibility)

+ Payment questions (plans, receipts, errors)

+ Certificate reissues or name corrections

+ CEU information requests (ACSM, NASM, NSCA, etc.) General inquiries about Exos courses and mentorships

+ Escalate complex or technical cases to the Director of Education or platform support team.

+ Maintain a positive, solutions-oriented tone consistent with Exos brand standards.

+ Track recurring customer issues and flag them for process improvement.

Ideal Candidate:

+ Excellent written communication and grammar skills.

+ Friendly, patient, and empathetic in tone.

+ Strong attention to detail and ability to follow SOPs.

+ Comfortable using Zendesk (or similar help desk platforms).

+ Familiar with Google Workspace (Docs, Sheets, Drive).

+ Interest in health, fitness, or education a plus.

​

Qualifications:

+ 1–3 years of customer service or administrative experience.

+ Experience with Zendesk or another ticketing system required.

+ Strong command of written English (additional languages a plus).

+ Available 20-25 hours per week, flexible schedule.

Per pay transparency requirements, the compensation for this position ranges from $18 - $19/hour. Minimum rates may vary based on local wage laws. Pay is dependent on factors including site location, specialty, certifications and work experience as well as other business needs. Exos offers a comprehensive benefits package for all full time employees (all benefits are subject to eligibility requirements), which includes health insurance, life and disability benefits, 401(k) plan, and paid time off. Additionally, Exos offers a variety of part time benefits (subject to eligibility requirements).

WHO WE ARE

For nearly 30 years, Exos has been dedicated to getting people ready for the moments that matter by promoting a holistic approach to health. As an elite coaching company, Exos applies its evidence-based methodology to programming designed to unlock the potential in everyone from corporate employees, to elite athletes, military operators, and beyond.

Simply put, we “get you ready” for the moments that matter — whether that’s striving to excel at work, or training for a major athletic event. How do we do it? Our employer solutions include fitness center management, on-site coaching and classes, and the Exos app, as well as immersive team-building experiences, executive coaching, and personal development programming. Our professional athlete training programs propel elite athletes to new heights in the NFL combine and NBA Draft each year, and our practitioner education courses and workshops provide industry professionals ongoing opportunities for development.

We’ve never been the type to accept the status quo. We’re all about studying, learning, innovating, and making waves. And we feel that it’s our responsibility to help others because we know there’s a better way. That better way is Exos Readiness.

We are an equal opportunity employer

EXOS is proud to be an equal opportunity employer. We are committed to creating an inclusive and welcoming workplace for all. We invite applicants from a wide variety of identities, ideas, perspectives and experiences and encourage people from underrepresented backgrounds to apply. Exos offers reasonable accommodations to job applicants with disabilities.

Learn more here:

+ EEO is the Law (http://cdn2.hubspot.net/hubfs/211432/EEO\_is\_the\_Law.pdf)

+ EEO is the Law Supplement