• Service Manager

    Firematic Supply Company (East Syracuse, NY)


    About Us

     

    Firematic has been proudly serving those who protect us all for over 50 years. We provide industry-leading fire apparatus, equipment, and service with an unwavering commitment to quality and customer support.

    Position Overview

    We are seeking a Service Manager to oversee day-to-day operations of our fire apparatus repair facility. This role manages repair orders, scheduling, warranty administration, and customer communication while ensuring efficient shop productivity and exceptional service.

    Key Responsibilities

    + Process and track repair orders using Service Manager software

    + Schedule apparatus repairs and maintain consistent communication with customers

    + Monitor shop productivity and coordinate daily operations with the team

    + Administer Pierce warranty claims and track parts orders with the warehouse

    + Prepare customer quotes and ensure timely completion of repairs and upgrades

    + Maintain facility standards and ensure safety and compliance

    + Attend select industry trade shows and company events

    Qualifications

    + Strong organizational and communication skills

    + Proficiency in Microsoft Outlook and service management systems

    + Prior experience in service management, automotive/truck repair, or related field preferred

    + Customer-focused mindset and professional demeanor

     

    Why Firematic?

     

    Join a family-owned company that values integrity, teamwork, and dedication to serving first responders. We offer competitive pay, full benefits, and opportunities for growth.

     

    Department

     

    TSSY Office

     

    Employment Type

     

    Full-Time

    Minimum Experience

    Experienced