• Administrative Assistant

    NTT DATA North America (New York, NY)


    Company Overview:

    NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

     

    We are currently seeking a Business Operations Senior Associate to join our team in New York, New York (US-NY), United States (US).

    Job Description:

    SMBC Transaction Banking Department (TRBD) is looking for a Business Administration Representative who will be responsible for data registration of customer’s signup to cash management products or related banking services.

    Role Objectives

    + Register customer data into proprietary system in a timely manner.

    + Conduct set up in systems and handle inquires from customers mainly by email communication.

    + Obtain sufficient knowledge regarding SMBC’s cash management products and services.

    + Manage customer entries into our billing database for the purpose of generating invoices.

    + Collaborate with our back office operations, Deposit & Clearing, and Investigations departments for wire transfer issues and inquiries.

    + Work together and problem solve along with our Product team to assist in resolving issues.

    + Develop strong knowledge of internal policies and procedures in order to effectively execute processes.

    + Keep close communication with the Client Service team on daily tasks and progress.

    + Answer and address customer inquiries related to our cash management products, in cooperation with the Client Service team.

    Qualifications and Skills

    + Work Experience: More than 2 years of comparable or relevant customer service experience, preferably in banking/financial services industry.

    + Education: BA/BS Degree preferred.

    + Bilingual Japanese language is not must, but will be appreciated.

    + Ability to use time efficiently and effectively and remain customer service oriented while handling numerous registrations throughout the day.

    + Ability to effectively multi-task a broad range of activities, tasks, and outcomes. Proactively follow-up on open items and work that needs to be advanced forward.

    + Ability to clearly communicate verbally and in writing across various communication settings and styles.

    + Builds constructive and effective relationships with internal and external parties, using diplomacy, respect, and tact.

    + Ability to anticipate customer’s needs.

    + Ability to quickly learn internal policies and procedures, think independently and suggest solutions.

    About NTT DATA:

    NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

     

    NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you’d like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.