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Description

The Best Teams are Created and Maintained Here.

Job** **Summary

+ The Account Manager serves as the primary point of contact for a portfolio of landscape maintenance clients, building long-term relationships that promote client satisfaction, retention, and ancillary sales. This role is responsible for overseeing field operations.

Duties and** **Responsibilities:

+ Identify and pursue opportunities to sell ancillary (enhancement) services to existing clients within the portfolio

+ Develop accurate estimates and takeoffs for both new and existing clients as needed

+ Deliver timely bid proposals and designs for enhancement projects.

+ Generate referrals from existing client base and communicate leads to Business Developer

+ Build and maintain strong long-term relations with clients, focusing on all pertinent points of contact

+ Conduct regular site walkthroughs with clients to ensure quality and service expectations are met

+ Lead and facilitate the resolution of client concerns or issues

+ Ensure timely account renewals within the assigned client portfolio

+ Proactively assess and address site enhancement needs during visits

+ Collaborate with the Operations Manager to ensure service delivery meets or exceeds expectations

+ Schedule regular site visits with the Operations Manager for quality reviews and to ensure client expectations are met

+ Support hiring, training, and coaching of field crews for the assigned portfolio

+ Promote and enforce safety policies and procedures

+ Ensure branch financial goals are met by maintaining acceptable gross margins for both base contract work and ancillary (enhancement) services

+ Assist the Branch Manager in overall leadership of the branch to include participation in all relevant meetings

+ Maintain proper account documentation and notes in the CRM system

+ Monitor and maintain satisfactory accounts receivable levels

+ Coordinate with the Branch Administrator to keep client records and contact information current

+ Perform additional duties as assigned by the Branch Manager

Education and** **Experience:

+ Associate’s or Bachelor’s degree in a business-related field, or equivalent experience in a customer-focused service industry

+ Minimum 3 years of experience in customer service, management, and leadership, preferably in the landscaping industry or local marketplace.

+ Strong written and verbal communication skills.

+ Demonstrated leadership and coaching abilities

+ Ability to foster collaboration and teamwork

Physical** **Demands/Requirements:

+ Operation of a computer and other office equipment/system, such as a laptop, cell phone, and sales and operational programs/tools

+ Position is a combination of mobile and sedentary work; must be able to remain in a stationary position for long periods of time

+ Customarily and regularly spends more than half of the time working away from BrightView’s places of business, walking job sites, selling and obtaining orders or contracts for BrightView’s services

+ Ability to travel by car, train, and plane

+ Position needs to be able to traverse uneven grounds and walk on job sites with clients and the branch team for periods of time up to 4 hours

Work** **Environment:

+ Works both indoors and outdoors; attends branch stretch and flex 3-4 days per week

+ Field-based position, a combination of office and customer-facing

_BrightView Landscapes, LLC is an Equal Opportunity and E-Verify Employer._

_This job description is subject to change at any time_

Compensation Pay Range:

$70,000 - $90,000

**_BrightView offers a suite or health, wellness, and financial benefits to full-time team members. Benefits offerings for full-time team members include medical, dental, and vision insurance, ancillary and voluntary products, a 401k savings plan with employer contributions, and 6 to 9 company paid holidays per year. Employees may also be eligible to receive paid time off for vacation and/or sick leave, tuition reimbursement, and/or potential variable pay opportunities based on position and performance. A detailed benefits package will be provided during the interview process_** _._

_It’s Not Just a Team. It’s One BrightView._