• Account Manager

    BrightView (San Diego, CA)


    Description

    The Best Teams are Created and Maintained Here.

    Job** **Summary

    + The Account Manager serves as the primary point of contact for a portfolio of landscape maintenance clients, building long-term relationships that promote client satisfaction, retention, and ancillary sales. This role is responsible for overseeing field operations.

    Duties and** **Responsibilities:

    + Identify and pursue opportunities to sell ancillary (enhancement) services to existing clients within the portfolio

    + Develop accurate estimates and takeoffs for both new and existing clients as needed

    + Deliver timely bid proposals and designs for enhancement projects.

    + Generate referrals from existing client base and communicate leads to Business Developer

    + Build and maintain strong long-term relations with clients, focusing on all pertinent points of contact

    + Conduct regular site walkthroughs with clients to ensure quality and service expectations are met

    + Lead and facilitate the resolution of client concerns or issues

    + Ensure timely account renewals within the assigned client portfolio

    + Proactively assess and address site enhancement needs during visits

    + Collaborate with the Operations Manager to ensure service delivery meets or exceeds expectations

    + Schedule regular site visits with the Operations Manager for quality reviews and to ensure client expectations are met

    + Support hiring, training, and coaching of field crews for the assigned portfolio

    + Promote and enforce safety policies and procedures

    + Ensure branch financial goals are met by maintaining acceptable gross margins for both base contract work and ancillary (enhancement) services

    + Assist the Branch Manager in overall leadership of the branch to include participation in all relevant meetings

    + Maintain proper account documentation and notes in the CRM system

    + Monitor and maintain satisfactory accounts receivable levels

    + Coordinate with the Branch Administrator to keep client records and contact information current

    + Perform additional duties as assigned by the Branch Manager

    Education and** **Experience:

    + Associate’s or Bachelor’s degree in a business-related field, or equivalent experience in a customer-focused service industry

    + Minimum 3 years of experience in customer service, management, and leadership, preferably in the landscaping industry or local marketplace.

    + Strong written and verbal communication skills.

    + Demonstrated leadership and coaching abilities

    + Ability to foster collaboration and teamwork

    Physical** **Demands/Requirements:

    + Operation of a computer and other office equipment/system, such as a laptop, cell phone, and sales and operational programs/tools

    + Position is a combination of mobile and sedentary work; must be able to remain in a stationary position for long periods of time

    + Customarily and regularly spends more than half of the time working away from BrightView’s places of business, walking job sites, selling and obtaining orders or contracts for BrightView’s services

    + Ability to travel by car, train, and plane

    + Position needs to be able to traverse uneven grounds and walk on job sites with clients and the branch team for periods of time up to 4 hours

    Work** **Environment:

    + Works both indoors and outdoors; attends branch stretch and flex 3-4 days per week

    + Field-based position, a combination of office and customer-facing

     

    _BrightView Landscapes, LLC is an Equal Opportunity and E-Verify Employer._

     

    _This job description is subject to change at any time_

    Compensation Pay Range:

    $70,000 - $90,000

     

    **_BrightView offers a suite or health, wellness, and financial benefits to full-time team members. Benefits offerings for full-time team members include medical, dental, and vision insurance, ancillary and voluntary products, a 401k savings plan with employer contributions, and 6 to 9 company paid holidays per year. Employees may also be eligible to receive paid time off for vacation and/or sick leave, tuition reimbursement, and/or potential variable pay opportunities based on position and performance. A detailed benefits package will be provided during the interview process_** _._

     

    _It’s Not Just a Team. It’s One BrightView._